Hello,

Yes I have explained this. The problem is that a lot of items were in fact delivered on time but due to the courier leaving in unorthodox places, customers were unaware items had been delivered.

Furthermore, A-Z claims have been granted when items had been delivered.

I have always purchased shipping through Amazon Seller Central using Amazon's preferred delivery partner Evri. I have submitted a POA explaining that Evri have become very unreliable and I will be looking at using alternative couriers.

What I don't understand is, with many sellers having issues with Evri, why does Amazon continue to allow Evri to be a 'preferred delivery partner'??

Any further advice would be appreciated.

Thank you

Your POA cant blame Evri it needs to be an acceptance that it is your fault, especially with that number of undelivered feedbacks. I appreciate evri have issues and theres the opportunity for scammers but I cant imagine that many people actively leaving negative feedback if they actually had the item.

Do your proofs include all the proofs of actually posting the item? and proof of invoices showing you actually had the stock?

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Once a product is uploaded it is added to the Amazon catalogue so it will remain there.

The brand registry could be complicated but it is not something I have a lot of knowledge on.

Would you be buying the whole business or just the trademark?

Hi All

I currently sell a brand on Amazon owned by my Uncle. He has separate amazon account where the original listings were created but hasn't sold for last few years. He keeps the account open because we were worried the listings might disappear and wanted to have option to sell again. The brand is registered and my account is admin on the brand so I have access to a+ etc. He now wants to fully retire and sell me the brand/trademark. As he still pays £30 a month account fees.

1. I am worried if deletes his account the listings might disappear also. I assume they are stored in the brand registry so can someone assure me the listings will still be available and active on my account?

2. If I do buy the trademark do I tell brand registry about the change and move from admin to owner or is that not possible is admin the most I can be? If he deletes his account will the brand pass onto me in brand registry automatically or is there going to be some unforeseen issues?

Translation:

"My account has been suspended and I am in the process of clarifying my information to appeal.

I am a self-shipping seller and continue to ship my orders. I now have to deal with many buyer's after-sales problems. I can receive emails from buyers, but I cannot respond to messages from buyers. I need help."

As this is the UK forum please post in English or post on the German forum

Go into the order and click the buyer name alongside Contact Buyer, or

Go into Messages, click "Response needed", click reply

If all else fails, contact Amazon Seller support

Ich bin ein Verkäufer mit Selbstversand und versende meine Bestellungen weiterhin. Ich muss mich jetzt mit vielen After-Sales-Problemen des Käufers befassen. Ich kann E-Mails von Käufern erhalten, aber nicht auf Nachrichten von Käufern antworten. Ich brauche Hilfe.

Have you had any luck with any of this as I seem to have got gated in so much beauty all of a sudden , was wondering if Stylevana is ok for ungating ?

I've used Stylevana to ungate some beauty brands, but for others it's not allowing me to, for example Beauty of Joseon.

Is there any specific reasons for this or do I just need to have more sales before being approved for certain brands?

Hello,

I'm seeking advice from this seller forum regarding a persistent issue with my Account Health Rating (AHR). Over the last two months, my AHR has been dropping by 4 points every week or 10 days, despite having no policy violations and all performance metrics being within acceptable thresholds.

In April, my AHR was 320, but it has now fallen to 272. I've contacted the AHR specialists multiple times, but they consistently tell me it's beyond their scope and to reach out to Seller Central. Seller Central, however, can't identify any reason for the drop. I feel like I'm being passed back and forth between the AHR specialists and Seller Central, with each providing different explanations.

One representative suggested that the drop was due to my MFN orders for 180 days decreasing from 1700+ in April to 1500 in May, even though my total orders (FBA + MFN) in May were higher than in April. Additionally, I have a compliance request where I've submitted an appeal three times to close a listing that we've had no intention of selling for over a year, yet it still appears on my dashboard.

I have screenshots documenting the changes in my AHR every 10 days. If this decline continues, my AHR will soon fall below 200. I need advice from the forum on how to resolve this issue with Amazon. Any insights or suggestions would be greatly appreciated.