Hi,

My inventory was received on 23 dec and within 2 weeks all units came to available but 300 units went to FC processing and are still fc processing.

I need to solve this issue I have very few units left available.

Thanks

Sooo, just like many of you guys, there was a buyer who bought collectible cards from our store. The cards are expensive(£200) and we have decided to record videos for every order of them. Of course, there was a buyer stating that the deck was previously opened and wanted to return them. I have immediately contacted him and sent him proof of the condition prior to sending it to him and how the order was prepared. Once returned back, all rare cards were missing from the set and I decided to issue him 20% refund, although, in my opinion, he didn`t deserve anything as we are at a huge loss even with 20% refund. Right after that he opened an A to Z claim which was found in his favor without the chance to appeal it.

Is there anything that I can do? I am considering contacting a lawyer now, because this practice from Amazon is not acceptable.

I have just received the following email.

"Hello,

We’re updating the default order cut-off time for Fulfilled by Merchant orders so that you can show faster delivery promises and help increase your chances of winning the featured offer.

Starting on March 10, 2025, the default order cut-off will change from 11:59 p.m. to 8 a.m. the following morning for orders with standard shipping (excluding orders with 0-day handling time). As most warehouses open in the morning, orders received between midnight to 8 a.m. are usually processed just as quickly as orders received the previous evening.

The order cut-off time determines the ship-by date for your orders. The ship-by date is calculated using the handling time that you set to pick, pack and ship the order. For example, after March 10, an order with 1-day handling time made before 8 a.m. on Wednesday would also have a ship-by date of end-of-day Wednesday.

If you prefer, you can change the default order cut-off time to any time between 11:59 p.m. and 8 a.m. To do this, go to Shipping settings > Order fulfilment settings > General order fulfilment settings and select your desired cut-off from the drop-down menu of “Standard delivery (excluding 0-day handling time)”.

Note: The customer-facing order cut-off time is one hour earlier than the cut-off time that you set."

Problem is there doesn't seem to be a way to change this as these settings do not exist. I am presuming you have to be a pro seller to see these options. I want to change the default order cut off time back to what it was but there is no way to do it. Anyone else received this email and how did you access the settings?

I have been sending everything Royal Mail "Signed For" with a valid tracking number since early January and my VTR is only 80% since several parcel are not showing as delivered. How are we supposed to achieve 95% when the posties obviously are not getting signatures from the customers ?

wow impressive, I am at 97.18% though an improvement from last month when they temporarily banned me from a category and I was down to 67% in some categories. Thing is I am not doing anything different compared to last month. All RM with about 50% Tracked 48 with the rest LLs, business account connected to Buy Shipping. With Tracked 48 we have the option to have a signature which is something I only do for more expensive items.

Seller_ZJhFeE3tNKzfh

Ours was almost always at 99%.