Hello,

I am trying to locate the report that shows the deferred roll over amount held on 31 December 2025, which was then disbursed in the new year.

It appears there may be a newer reporting format, as the start balance on each disbursement statement since last year shows £0.00. However, this does not seem correct, as there was a rolling reserve amount held on my account at year end.

Could you please advise where I can find the report showing the amount that was carried forward into the next year as of 31 December 2025? If this is now shown in a separate report, I would appreciate it if you could let me know where to access it.

Kind regards,

Our account has been deactivated since 5 November 2025 saying that there are multiple companies registered at our address, We've submitted every single thing to Amazon but Amazon has stopped responding to our appeals.

Tired of Amazon's idle responses we did changed our address from the old one. We have submitted everything to Amazon but It's been more than a month and Amazon isn't replying to any of our appeals or submissions. There's nothing required to be submitted from our side but still our account remains deactivated.

We have submitted every proof that we're a legitimate company.

We need an answer from Amazon if anything is required from our side. Tired of hearing that your account is still under review.

Please help us in this issue.

Case ID: 12303648342

@Seller_MjP2XhEPPzQTG@Seller_Z6JEwkZB24rWj

UPDATE: Amazon has sent me an email which stated that our address on our VAT ID and on Amazon was different. It is now updated but there is no option on it to appeal to Amazon. As of now everything is okay from our side and just we need Amazon to confirm that and activate our account.

Please help: @Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM @Seller_9Kb3jdNMszN2C @Seller_Udi0JNbTrsmUV @Seller_j9Bd91CW3ZVpr @Seller_khUF6HPR2AHxu @Seller_dnxnrsZIeTNo3 @Seller_PIHyltK09pbl3 @Seller_FJwyF3iu5qxUY

Hello Everyone,

I’m opening this discussion because we are currently facing a very serious issue with our seller account.

Amazon has withheld £21,536.53, and we have not received any payout since October 2025. The funds appear to be held due to an ongoing KYC verification process that has still not been completed after several months.

The main problem is that we are not receiving any real updates or requests for additional information. We only keep receiving automatically generated emails stating that the verification process is continuing.

Meanwhile, our business is under significant pressure. We have pending VAT obligations and other payments, but since our funds are being held, we do not currently have enough liquidity to cover these obligations.

We completely understand the importance of compliance checks and KYC verification. However, holding such a significant amount of funds for months without a clear explanation, timeline, or communication is extremely difficult for sellers.

We would greatly appreciate it if Amazon moderators could review this situation, check the status of the KYC verification, and advise what steps we can take to resolve this or when we can expect the funds to be released.

At the moment, it really feels like we are trying to operate under Amazon’s “jungle rules.” 🙂

If other sellers have experienced a similar situation or know how to escalate this type of issue, your advice would be greatly appreciated.

Thank you.

There was a shipment delivered on November 20, 2025 and no registration has been made. The shipment was created more than 90 days ago, so its status has changed to "completed". During this time, we contacted Amazon repeatedly, and they told us to wait, citing slow delivery during peak periods.

We have now contacted the relevant team to investigate, and the response we received is that the delivery certificate only confirms that the carrier made the delivery at our fulfillment center, and does not confirm that the goods and quantities received by Amazon are consistent with the exact goods and quantities stated in your inbound plan. We have rejected your claim for compensation for the following goods because we have not received all the expected quantities as per your inbound plan.

In a previous case record, a reply stated that the shipment was indeed scheduled for warehousing based on the code, and the delivery receipt also had a warehouse signature. However, not a single box or product was scanned. What was signed for?

case ID: 11758969162, 11772866962, 11782910632, 11828874122, 11833466412, 11860161572, 11892148242, 11900688382

@Seller_WIFV02H2XUFgS@Seller_YeWcEeTwlVO93@Seller_5zI0wsS66MHFL@Seller_WD80mtpYHjvBN@Seller_gAhPNiLrkfTcr@Seller_OOVUXZLmb2UEH@Seller_DNQGSsdC7DccM @Seller_hnDMgUKxMh1V4 @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4