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Nov 14, 06:45 PM - Warley West Midlands UK - Parcel arrived at a carrier facility

Nov 12, 08:28 AM - West Midlands UK - The delivery of your parcel has been rescheduled based on your shipment instructions for the carrier.

Nov 11, 08:57 PM - Oldbury West Midlands UK - Parcel arrived at a carrier facility

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Hi all,

The Parcel was supposed to be delivered on 12th November according to the Delivery rescheduled and according to the carrier. However on November 14th, it says Parcel arrived at a carrier facility ( AGAIN at Carrier facility ??? ) Was the Parcel refused by FC or what .... unable to understand.

Seller_IC5dxZRZpcM4T

usually 15% of the selling price inc vat.

It is 15% plus VAT not incl VAT. Having checked, the figures work out the same.

Example old fees

Selling price £10

Old referral fee 15.3% = £1.53

VAT 20% on £1.53 = £0.31

Total fee (£1.53+ £0.31) = £1.84

Example new DST fee

Selling price £10

New referral fee 15% = £1.50

DST 2% on £1.50 = £0.03

VAT 20% on £1.53 = £0.31

Total fee (£1.50 + £0.03 + £0.31) = £1.84

I think it's time that Amazon automatically released payment for our sales as soon as we have sold our products or if not straightaway, at least every 24 hours without us having to go through the system of requesting it. It is our money afterall.

It works perfectly well on other sales platforms where they automatically release funds to the sellers. I just find it wrong that we have to 'Request' money that we have earned through our sales.

What do other sellers think?

It is a shame that Amazon has evolved the way it has. I have been an Amazon seller for +20 Years, today Amazon is a paid platform, with high fees for the conversion and high rates for advertising - Managed right and with the right financials, it can be a great platform, delivering some great results.

Nearly all my accounts trade with margins of 20% after all fees. This is certainly where you should start with your account.. know your financials, I cannot express just how important this is to an Amazon seller and you would be surprised just how many sellers don't actually know what their numbers in a Profit and loss presentation actually are!

I provide P&L dashboard logins to all my clients, from that dashboard both myself and my clients can see full transparent and near real-time profit and loss - My recommendation would certainly be to start here; sellerboard.com/?friend=3f0bfa28fc (referral link).

It's difficult to advise on the best approach for you to take beyond here when I don't know your category and products for sale. But my advice would be (and this is blind advice) to start with "broad keyword campaigns" that break down structurally like this;

1. "Paint (Nov 24) | Brand" - acme paints, acme paint, paint acme, paints acme
2. "Paint (Nov 24) | Generic" - coach paint, chair paint, wood paint, gate paint, sign paint
3. "Paint (Nov 24) | Competitor" - doddy paints, paints doddy, doddie paints, paints doddie
4. "Paint (Nov 24) | Auto"

Keep your bids nice and low, $0.30 (£0.30 Quids for me). Let it run, and see what converts.

Amazon is a conversion tool, it cares nothing about you or your product, it cares about putting the right ad in front of the correct buyer, so if competitor terms are not working for you at - pause them, if generic words are doing much the same pause them - do not be precious about them, this is a conversion game. Concentrate on obtaining high ROAS scores, then move those high conversion terms to exact terms.

It's worth also noting that Amazon is a "Marketplace", Marketplace infers fairness and actually Amazon are quite good at being fair - overbid and Amazon will not favour your bid, there does seem to be an algorithm that prohibits this kind of behaviour, favouring competitive bidding.

It goes without saying that if you are receiving high impressions and no clicks, your primary image needs work, your price may need attention or maybe you are in the wrong place, chasing a term you shouldn't be chasing. If you are receiving the clicks and no conversion, start looking at your product presentation, again reviewing your pricing - Answer the customer!!! Good or Bad!! Tell them what your product is and what it is not!

Best of luck

Find me on Insta: st.u.art

Stu

@Seller_F4AbbFj6ovBk3 @Seller_R6oYCnTB9O1Uy @Seller_PIHyltK09pbl3 @Seller_7e4TizkSOVtBf @Seller_l7Jtck9jxnEA0 @Seller_ovM5p622oIbGp @Seller_aEROSwwdnzGiU @Seller_hme3Wbydd1ihr @Seller_SBIjJooGeXSQ6 @Seller_4GjtS9k0cnHHv @Seller_guPeMXBrBxqyU @Seller_1KYLYkgAlu4xX@Seller_l3eCP9f1PtJXC

Dear Moderator,

We are seeking your assistance in reviewing and appealing an unfair A to Z claim decision. Despite providing clear evidence to the claims team that refuted their reasoning, our appeal was swiftly denied. It appears that the A to Z claims team is not fully aligned with the procedures followed by sellers who adhere to return-for-credit protocols.

Order ID: 205-0515034-6847546

Case ID: 10507882042

Below is a summary of the case:

A UK buyer returned a laptop unit to us in the US. The return authorization was auto-approved, and a domestic return address is listed in the return settings of our account. We provided a return label in PDF format, which the buyer used to return the unit.

The buyer returned the laptop unit in a materially different condition than it was sent. We shipped the unit new and sealed, but the buyer returned it opened, used, and damaged.

We issued a proper and timely return credit, deducting an amount to cover the damages.

The credit refund was processed and issued to the buyer on 11/11/24.

On the same day, the buyer filed an A to Z claim and was granted the remaining amount, citing that we provided an international return address on the return authorization. This is incorrect, as the address listed under return settings for the UK is clearly a US domestic address. We have included a picture of the claims team's response below.

We appealed the claim with clear evidence showing a domestic return address.

On 11/12/24, our appeal was quickly denied, citing that the buyer was simply eligible for a full refund. This response did not address our appeal in their prior claim at all.

The crux of the issue is that Amazon refunded 100% of the buyer's money, and we received a damaged laptop as well as a new metric ODR hit, despite following all return procedures and policies correctly. On note, we did file an abuse claim on the buyer.

In conclusion, we request your assistance in escalating this case internally. We ask to be credited the amount taken from us (the amount listed in the appeal) to cover the return damages, as well as the removal of the ODR metric from our account.

We appreciate your prompt attention to this matter and look forward to your assistance in resolving this issue.