From the Retail Gazette:

"With Amazon’s latest Prime Day event [running 23 – 26 June], a new study has estimated that nearly half of the items purchased during the member discount day will be returned.

An estimated 61 million items are expected to be returned by UK shoppers following this year’s event, according to new research by Manhattan Associates."

I had a different but relevant experience.

Most of my orders are FBM as they are customised and for years we have always had a 100% on time shipment rate.

However, One customer ordered 47 items but failed to add the customisation details.

I contacted the customer but didnt get a response. I emailed and left answerphone messages but they did not answer or reply.

I ended up with my account at risk of deactivation as Amazon had counted all 47 items as individual late deliveries despite it all being one order.

For books on Amazon, "New" condition refers to the physical state of the item (unread, no damage, pristine condition), not the publication date. A book published in 1971 can legitimately be listed as "New" if it's an unopened, unread copy in excellent condition.

@Seller_VygaQRBv4Ssmh

There are a few points to make

1 How do you know if a 47 year old book is in "pristine" condition? How do you know exactly what it looked like in 1971?.

2 In your second sentence you've changed "pristine" to "excellent" - 2 quite different meanings.

3 about 5 or 6 years ago Amazon made a change to the "condition" notes. If sellers were listing a book as "NEW" they were no longer allowed to put any condition notes. Why was that?

I know there is at least one regular contributor to this forum who disagrees with me but I can guarantee that the vast majority of booksellers would say that describing a 1971 book as "NEW" is completely misleading. At best it would be "AS NEW" and the seller would have the opportunity to say why in the condition notes

This is exactly what happened to me with the EUIPO (the European Union Intellectual Property Office, covering 27 countries at once).

With the EUIPO, the application number is not immediately visible. Amazon cannot find it, even if you have:

the official filing letter,

the submission confirmation,

and the proof of payment.

Result: Amazon blocks you.

In my case, Amazon clearly told me that I simply had to wait until the EUIPO made the application visible in its public database. No pre-acceptance, no temporary solution. Just wait.

In practice, this means:

you do everything right, you pay, you file your trademark, and Amazon tells you to wait 5 months without being able to sell under your brand. PERIOD.

And in the meantime, I pay them 47 euros per month, very generously.

Seller Support can’t do anything. They refer you to Brand Registry, but Brand Registry is inaccessible as long as the number does not appear. Perfect vicious circle.

This is not my mistake.

It’s simply the Amazon + EUIPO system that keeps you blocked, with no alternative.

Hello everyone,

I am looking for guidance from experienced sellers or moderators regarding an account deactivation related to Section 3 – Inauthentic items.

Background:

I sourced a branded product from an online supplier account where I placed the order directly.

I have order confirmation emails, order history, and payment records from the supplier account showing that the products were purchased legitimately.

A total of 47 units were sold on Amazon.

No customer complaints or returns were received for this ASIN.

What happened:

Amazon requested invoices and supply chain documentation.

I submitted:

Supplier invoice

Order confirmation email

Order history from the supplier account

Product packaging images

Amazon responded that they are unable to independently verify the supplier through standard business verification channels, and therefore could not validate the authenticity through that supplier.

Actions I took immediately:

I deleted the affected listing as soon as the account was deactivated.

I permanently discontinued the supplier relationship.

There is no remaining inventory for the affected ASIN.

I am not requesting reinstatement of the ASIN, only the selling account.

Amazon’s current position:

Amazon confirmed that even though the supplier was discontinued, the previously fulfilled orders still require documentation from a verifiable supplier.

They advised that I may submit a new appeal if I can provide alternative documentation or additional supply-chain information.

My question to the community:

Has anyone successfully resolved a similar case without being able to further verify the original supplier, especially where:

Sales volume was low

Listing was deleted immediately

Supplier relationship was fully terminated

Are there any acceptable alternative documents (besides invoices) that have worked in such cases?

Any constructive advice or shared experience would be greatly appreciated.

Thank you for your time and support.