Hi All

Whilst we are still waiting for buyers to realise it's nearly Xmas I thought I would run a poll & the results will be instant for all to see. If like me you're tired of all the INR claims (mainly false I my view) it does not happen on ebay anything like as much & I am using the same carrier.

My question is a simple YES / NO

In all the time that you have been selling on Amazon has a buyer who had been previously refunded for INR ever reached out a later date to advise that the item did in fact show up & offer to repay you?

Will be interesting to see the results

Thanks for taking part.

Yes, I am fairly new to the game and have not had a lot of sales in the past 4 months. However, I, in November(recently) received a claim for a product purchased in August and shipped literally 3 days later that the item wasn't received. I reached out to the buyer, reassuring them by referring to the courier's website with tracking info, which includes a picture of the parcel very much being delivered to their door with somebody present receiving the very parcel I had packed and labelled with my very own hands.

All it took was one claim to Amazon, and funds have been approved to be taken OUT of my account. When I went to claim and appeal this, amazon nonchalantly advises me 'If you have not shipped the order, we recommend that you do not ship it, because the customer has been refunded'. However, I have appealed and would be really surprised for it to not be in my favour.

Anyways, to answer your question, when I reached back to the buyer with my response of all tracking info and proof as well as a picture of somebody receiving the item(the customer I presume), they seemed satisfied enough and it said in green 'the customer is satisfied with your response that the enquiry is dealt with'(or something along those lines), but still funds are pending to leave my account :)))

Are you able to confirm that these fees will be offset by an equivalent reduction of Amazon Selling fees and FBA fees or will this Digital Service Fee increase our overall fees?

As far as I am concerned since the Digital service fee was introduced as a standalone fee I am paying more than before october 1st. How come? Can you please clarify?

I have still not been able to upload a file successfully. Amazon doesn't like my links, not even to a Dropbox file.

I have a link to Product Policy Compliance dashboard in Performance - Account Health and will wait to see what gets transferred to there on the 13th December. I only have a fair pricing violation in there atm. Account Health have assured me that as there is no listings for GSPR in there, my listings are OK. I hope that is true.

Not sure if anyone else has noticed. The Reduction of the standard referral fee from 15.3% to 15% from beginning of Oct 24 was welcome, however this has been replaced with the digital services fee of 2% (for UK) on the fees charged to sellers. The net effect of this in one example I looked into this morning is that a reduction of £0.04 on referral fee but increase of £0.14 for the Digital services fee.

Make sure you adjust your prices accordingly because many products are low margins as it is. This increase in fees is disguised as a separation of fees but is actually an increase in the fee charged.