We are due to be moved onto this during the September transition, so wondered if anyone who is currently on the DD+7 can help with a question. The policy states that it will be either Delivery Date+7 or Estimated DD+7, which I get.

So if a tracked item was scanned as delivered then it would be 7 days from then, not the Estimated. All good.

How are sellers currently seeing Large Letters that are scanned as delivered being processed with this regard? Are they being treated as Estimated DD+7 or Delivery Date +7 if scanned?

We know that Large Letters are not officially tracked and Amazon ignore the delivery scan when sending out "Your Order May Be Lost" emails, but I was wondering how it works on DD+7 out in the field?

So we got an email at 1.33am today advising that our transfer to DD+7 has now been put back to 19th March 2026. Anyone else get this?

Are they just messing with us now? All the finance and funding we put in place to cover the next two weeks is now no longer required, I can't help but feel there are people sitting at Amazon just having a good giggle. I find it hard to believe that decision was made at 1.30 this morning, but they literally leave it until the last moment to advise.

Unbelievably amateurish. Can't say I'm surprised.

Hello

I need to cancel,avoid DD+7 rule which is real trouble for my Amazon sales

Is there any chance to do it, any advice for me?

Hello everyone,

I was wondering if I am being stifled in search after receiving a return request 7 days ago.

I'm in Handmade and I last received an order 8 days ago.

The customer wishing to return bought 2 different items on 2 seperate days and has kept one of them, then requested a return on the other without giving a reason. I authorised it, but have yet to receive the return from her.

Yesterday I noticed that this item has come up as Very Poor on the Voice of the Customer Page, as a negative customer experience, but I have never received any complaint or correspondence about this.

Why has this come up as a negative experience if no feedback was given or complaint made, perhaps she just compared the two items and liked the other better? Also, is this affecting me getting new orders? I would have thought I'd have some orders over the weekend as it's the end of the month :/

TIA, Selena.

Hello everyone,

I am hoping to get some guidance or help from a moderator regarding a serious issue with my disbursed funds.

My account was deactivated, and I was required to complete a video verification to have my held funds released.

June 12, 2025: I completed the video verification call.

June 16, 2025: I received an email from Amazon stating that my funds would be released and I should expect them within 10-15 days.

Current Status: It has now been over 7 months, and I have not received my funds.

I have opened multiple cases with Seller Support and sent several emails. Each time, I receive a standardised response stating that my case has been "transferred to the relevant department," but there is never any follow-up, resolution, or clear answer on where my money is.

Has anyone else experienced a delay this long after a successful verification? Is there any other department or escalation path I could try?

Thank you for your time and any help you can provide.