I have a customer who opened an A-Z claim but then received there order a few hours later. They customer contacted me and asked to close the claim saying that they did not know how to do it. I said I would contact Amazon selling partner (what a joke!) to fix the problem. I contacted Seller Support (who were actually really helpful) and the representative said that they could clearly see that the customer wanted to close the claim and that it was very obvious that the buyer felt that the matter was resolved and that they wanted to close the claim, they said it will be no problem and fully explained to the relevant department that they wanted claim should be closed. Moments later I received a message from the A-Z department saying they are upholding their decision EVEN THOUGH THE CUSTOMER HAS REQUESTED THAT THE CLAIM SHOULD BE CLOSED!!!!!!! As usual this will mean more back and forth between myself and Seller Support, I feel that the only party in this transaction that doesn’t want a fair outcome is my supposed selling partner who are here to help (another joke!) the customer even offered to purchase the product again and for me not to send it but why should they have to do that when it’s crystal clear that they want to close the claim! Here are the messages, I don’t know what is so hard to understand???!!!!

I’ll be totally honest, selling on Amazon is starting to effect my mental health, I feel so depressed and anxious all the time, I find myself waking up at ridiculous times in the night to check that there’s not another ridiculous decision or some stupid new policy (like DD+7, the bane of my existence) I dread contacting Amazon for anything, I can literally feel the stress as soon as I have to do it. I really wish I never started selling on this blasted website! If someone is literally saying that they want to close the claim why does Amazon need to be so awkward. I used to recommend others to sell on here, now I warn them not to ruin their lives on here!!!!

Case ID: 11214428972 and 11215107532

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

Hi,

I have a business account in the uk and I live in Uk too. Business Amazon account.

I am selling on it for over 2 years now.

This Year I received an email from amazon to re-verify my business details.

As I added new beneficiary as well in the business on companies house plus on amazon seller central.

But My verification is failed and deactivated my account for identity issues failed verification.

Below I am getting the same generic reply after appeals

"Hello,

Thank you for contacting us.

We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why is this happening?

You cannot sell on as your account has not met our requirements or aligned with the Amazon Services Europe Business Solutions Agreement that you agreed to. To learn more, go to "Changes to the Amazon Services Europe Business Solutions Agreement":

https://sellercentral-europe.amazon.com/help/hub/reference/G201476470#hh-help-page-header-7

The Amazon Payments team

Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services."

Thats the reply I am getting and I do not understand what it means?

Anyone can guide?

I have been a seller on Amazon since 2013, always kept my account in good standing and all of a sudden my funds (over £4,000 currently) are being held in an ‘Account Level Reserve’.

I’ve received zero communication or performance notifications from Amazon to suggest there’s any issue with my account and when I noticed the reserve, I contacted seller support who gave me a copy and paste reply saying that the reserve is a ‘normal part of selling on Amazon and it will reset at my next disbursement scheduled’. Well, surprise surprise it didn’t and my funds didn’t disburse yesterday as they should have done.

I am not on DD+7 because that was postponed until 30th Sept 2025 so I would really like to know what is going on and seller support are useless as usual.

@Seller_hnDMgUKxMh1V4@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH @Seller_sSkzzHms7Kxs6 @Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP are you able to look at my account to see what the issue might be PLEASE?

Hello,

We are experiencing an issue with our blocked Amazon.co.uk account, which was suspended due to VAT compliance issues (Now we have UK VAT number and paid VAT returns). We are now trying to get it reactivated. We contacted HMRC, but they require a 7-digit CFSS or CFS number, which they say should be listed in the Amazon notification about my account suspension.

We have not received this number directly, but we believe Amazon should have it in the correspondence or internal notes related to my account suspension. Amazon Support has directed me to contact HMRC, but HMRC insists the number must be obtained from Amazon.

Could anyone advise on how to get the CFSS or CFS number from Amazon? Is there a specific department or a method to request that Amazon check the documentation linked to our suspended account?

Any help would be greatly appreciated!

Thank you!

Online Selling Compliance

It has been 7 days now, I am unable to get access in amazon Advertising Panel. When i click on Campaign manager in advertising section there is an error showing ' this page is not working right now. Advertising.amazon.in redirected you too many times. Try deleting your cookies '. I have tried each steps recommended by seller support but nothing working. I have changed my Computer/Laptop many times to get login and also changed my Data Service provider service but nothing working. I am unable to check my campaigns. Even I am unable to get access in advertisement help centre. Whenever i click on store name then country there is nothing showing to get help from Advertisement support team. I am stressed now, I am getting loss due to this not getting order due to advertisement stopped. Please help me. I am sure there is a technical issue from your side. So, please help me.