Hi everyone. Hope you are well. I'm an experienced Amazon seller this has been my full time job for over four years now. And I know most tricks of the trade.
Let me give a bit of explanation as to what is happening and some context. So first of all. Im an FBM Seller. Who is on Seller Fulfilled Prime. This means I ship the parcels out myself and its on prime.
Occasionally I of course get some refunds as we all do. The parcels may be lost after they are picked up. And I claim against the courier. Sometimes I get customers getting refunds because they say the parcel hasn't turned up when it has. I understand this situation, also. So I dont mind doing a refund for them as the courier probably dropped it at a wrong location but as long as I have a proof of delivery then I can do a safe T claim. So I dont mind these.
Every single refund I do what I always do. Is I put them in a folder. And twice a week I go through the refunds and do safe T claims. Chase the orders. And try and find out what happened. We usually have between 250-350 orders a day so there sometimes can be about 10 refunds a week that I need to chase through.
The most common type of reason we get a refund is "General adjustment" this is where a customer moans to Amazon and says that the parcel never turned up. Or it was a wrong item inside without even contacting the seller. So Amazon will issue the refund. Now we're not perfect. We get the occasional parcel wrong. But we don't do enough to warrant the amount of refunds issued.
Upon going through my refund folder. I found a common occurance of the refunds being issued to a common name but a different delivery address. That name was a man named "Asad Ali" I had over 17 refunds in 30 days going to this guy all for general adjustment. After making cases with Amazon you can find out why the general adjustment refunds was issued and it would all be for the same reason. Wrong item inside.
So all 17 refunds given to "ASAD ALI" were all going to different addresses. All round the country. But obviously I had the customers information. This ASAD ALI was very silly. Because he was leaving the customers phone numbers on the contact details that it was being delivered to.
After speaking to seller support who were absolutely no help at all. They recommended me to reach out to the buyers. Which I did
After speaking to at least 5 different buyers. They confirmed they bought the products on EBAY and it was my goods they had received. My tracking numbers. My packaging. And there was no issues whatsoever. They even showed me the seller who they bought it from!
After finding the seller. We got there information and had a look at his storefront on eBay and he was selling my goods on there for so cheap! Of course he was able to because he was making a 100% profit margin from Amazon. All he needed to do was get a refund from Amazon. And his Ebay Customer is happy with their product and he's got a refund from Amazon from me.
All in all this particular seller had done me for over £400. I built all the evidence. Took it to seller support. Emailed the managing director at Amazon. They just laughed at me and gave me what I can only assume as AI generated responses. Making Amazon an accomplice to this clear refund fraud. I had to take the case to the Fraud Prevention police team.
What's worse is that every single general adjusment refund I get now I have to go through with a fine toothcomb. And what I've found is that a lot of them are getting refunded to common names but the delivery address is for a different name. Whether they realised that I've figured out the name or not and they've tried to be smarter than me I dont know. But what I do know is that Im not letting them get away with it.
As they're leaving the customers mobile phone numbers on the delivery information I'm left with no choice but to contact customers. Each one is all saying the same thing. They are buying the product on EBay. And do not buy on Amazon. And there is no issues with the product. They will give me the sellers name on EBay and it seems to be a group of sellers.
My question is what can I do? Amazon dont care. You can't get passed their AI system or their unhelpful workers halfway round the world. I've built more than enough evidence to make it an open and shut case with the police. Got a victim, perpetrator, evidence and witnesses. But Amazon wont care. I submit everything on a safe T claim but its just rejected every single time. Im getting atleast 7 of these refunds a week now. And its the same thing every single time. I've made case after case after case. The prroblem is. Its multiple accounts doing it to me. I contact the customers direct and they all say they bought of Ebay with no problems at all. And its my stuff!
I've reported to police. Reported to Amazon. But just cant get reimbursed from Amazon. Im forced to swallow £100+ a week so they can make a living off me. PLEASE someone advise me? Anything will do!!!
I cant be the only one whos going through this. ALL ADVICE WELCOMED PLEASE SOMEONE TALK TO ME
@Seller_mIRnuhdx7l5sN@Seller_Huz6FT08OxHAR @Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM
