I am sorry to hear that your Seller Account has been deactivated.

The response times can be anything from a few minutes to weeks. There is no way how to speed up the process and every submitted contact will be counted as a separate appeal and only decrease your chances of a successful reinstatement.

Since it can take some time for Amazon to get back to you. I would advise you to patiently wait for a response if you already submitted all requested information and don’t send them any additional communication.

Okay thank you Kika , was hoping to be back up and running within the 1-2 day time scale they give.

Hello SimTech-UK,

As @Kika is writing, it can take some time to review your appeal. There is no specific time frame within which should be your appeal responded, because it is very case specific.

Correct, please do not send any additional information until you receive the response in your Performance Notifications.

I have been deactivated for 10 days and am so stressed with trying to do right by Amazon and I am going to close my account

Understand about not deleting account but object to paying monthly fee to Amazon and my Epos provider for something I can’t use. It is just the fact that you cannot get any proper help if your answer is not straightforward.

Hi Spotted_Brands,

What is the last communication you received?

Sometimes you receive a notification that states that you may not receive any response to additional e-mails regarding this issue. If you haven´t received this communication, then it is probably still unassigned and will be reviewed soon.

What is the issue you are appeling?

If you would like some help, it would be better to post the original suspension notice along with your last appeal.