Click & Drop - not marking FR & DE sales as shipped!

On the last 2 days Fr & De sales have not been marked as shipped by C&D. They appear in C&D correctly as Dispatched or Manifested, but not in Amazon.
The UK sales all work perfectly and show as shipped.

Anyone else have this issue today and/or yesterday, and have you found the cause/cure?

Cheers

49 views

9 replies

Grow your business

Tags:International expansion

9 replies

Seller_i6jjXveUbb9mt

4 years ago

In reply to: Seller_qHzcAWcsPVCfg’s post

yers and now my account at risk in those two marketplaces

Seller_i6jjXveUbb9mt

4 years ago

In reply to: Seller_qHzcAWcsPVCfg’s post

I have spoken to click and drop and reported the issue - they say they have had no other complaints.
It may be helpful if you phoned them as well and reported the issue. 0345 266 1004

Seller_qHzcAWcsPVCfg

4 years ago

In reply to: Seller_qHzcAWcsPVCfg’s post

Today the DE orders did not update to shipped.

It has to be an Amazon issue.

Seller_qHzcAWcsPVCfg

4 years ago

In reply to: Seller_qHzcAWcsPVCfg’s post

Issue on DE now means I cannot even ship correctly in Amazon manually ! ! ! ! ! see image above
There is not list of Services for Royal Mail at all, none for Parcelforce, but there is for GLS (who operate in Germany).

Clearly Amazon are messing about again and cannot get it right, again.

Seller_qHzcAWcsPVCfg

4 years ago

In reply to: Seller_qHzcAWcsPVCfg’s post

Strange - my default shipping address had disappeared out of both .de & .fr shipping settings.
Have to wait to see if this was the problem.

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