Customers Opening Multiple Returns & We Are Getting Billed Each Time

Hello All,

I was wondering if anything can be done about customers opening multiple returns with Amazon and Amazon issuing pre-paid label (debited from our account)? We had some customers with 4-5 returns open for the return of one product??

77 views

6 replies

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Tags:Returns

6 replies

Seller_7VbclcPFFRTnc

3 years ago

In reply to: Seller_cMCeKNehGUy53’s post

you should only be charged once the buyer actually returns the item using the label and the label is scanned by the carrier

go to reports - payments - transactions view - delivery labels purchased on amazon
and that will show you each order you have been billed for

Seller_xUKHc5xSYJmI4

3 years ago

In reply to: Seller_cMCeKNehGUy53’s post

Looking at the screenshot posted on the forum there appears to be a fault with the system allowing two prepaid labels for the same order. We noticed this about four months ago.

Despite having two prepaid return labels the customer can only return one order the other prepaid cancels itself out as far as I am aware.

Seller_rGtEcZnu0JTRD

3 years ago

In reply to: Seller_cMCeKNehGUy53’s post

Very often you get multiple returns opened by the customer, this it when they are going through all the options until they find one where they get a Free returns label.

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