What if a food and commodity safety submission is not approved for review, but the information is genuine?

One of my top selling ASIN's was removed 5 days ago due to a food and product safety issue, I believe this was because of an allergic reaction from a customer although this has never been confirmed (Only confirmed when I tried to list a variant of this product around the same time).

All documents sent to Seller Support, letter from the manufacturer, test reports, product labels etc. The case has been transferred to their internal team for information.

Any advice on how to get this product reinstated? I have lots of subscribe and save subscriptions and obviously the ranking will be destroyed by now. There is nothing wrong with the product, I don't understand how 1 customer report can cause this.

CASE 10953364832

@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

Hi everyone,

I'm hoping to get some advice. Amazon has blocked two of our food supplement products, stating that they consider them medicinal products. We contacted the MHRA, and they confirmed that they do not regulate food supplements. I’ve emailed Amazon support about this issue, but they keep sending automated responses instructing me to contact the agency to check their policy regarding selling these products in the UK.

Any suggestions on what to do next? Thank you!