Documentation not asked for
Amazon claim to have asked for documents for items, before they were listed, or in some cases even owned by me.
The date documents were due to be supplied by, was before the date on which they say they were requested.
I have information showing requests for information from before I even had an amazon seller account.
I always check to see if I am able to sell the item before completing a listing.
Help please
2 replies
Seller_7VbclcPFFRTnc
Usually amazon ask for invoices for 3 random asins or particular ones if there is an issue or category approval required
These invoices need to be dated within the last 365 days and obviously need to be dated from before you listed that product on amazon - as you shouldn’t be listing stock you don’t have
Do you have these ?
Seller_aBdIwE6B0aIjG
Hello @Susie_s_Bundles,
This is Mittu from Amazon. Thank you for writing to us on Seller Forums.
To assist you on this issue, we need more information. If you have received a notification, please share it with us here.
Because each violation will have different Appeal requirements. If you send us the notification you received ,We will be able to understand the violation and help you on next step.
The basic invoice specification are :
- Invoices issued in the last 365 days
- Reflect sales volume during the last 365 days.
- Include contact information for supplier AND buyer, including name, phone number, address, and website
- File formats must meet either .pdf, .jpg, .png, or .gif files
- These documents must be authentic and unaltered.
Please reply to same thread with the details requested.
Regards,
Mittu
