Hello everyone. Not knowing how to explain the case to Amazon, I ask for advice here, maybe someone has already passed and can help me. I started selling dropshipping products bought on Ali directly from the manufacturer and holder of the brand, therefore original. First I received some emails from competitors threatening to close the offers before being reported. Some threatened to do a test order and then report. The fact is that I had the supplier send all the documents of conformity of these products (wireless headsets of various models and one unit sold outdoor sunlight) and that I have sold about 104 units. Of these 104 units, 3 were not delivered because the customer asked to cancel the order by sending a claim for the delay, and I repaid the full amount. 4 complaints, of which 2 for the same product by the same person, were made on charges of non-original and damaged object. this happened on 3 different product models (randomness?) and not on a single model. They wanted to make me close all ASIN (4 asin) in short. I noticed that the usernames that appeared in the chat were always Chinese characters or invented English names, while the shipping addresses were all different. the complaints have all come from AmazonUK. Practically on 104 units sold, I received only 3 complaints for non-original items. Now here is the beauty: the competitors / customers opened complaints every time before having received their items, as evidenced by the shipping traceability history. Despite reporting their threat messages to Amazon and receiving confirmation from an AmazonIt agent that were indeed threats and false reports, my account has been SUSPEND by blocking my funds on all stores. I contacted Amazon and explained that these reports were just false and that it is not possible to say that a product is not original if you do not receive it (unfortunately, I had to explain it to him again since they ignore this key detail every time). they responded by saying that they want the invoices for the purchase of the products I sold to verify that they are original, and that they would like an action plan to prevent such episodes. I have asked the sellers on Ali and I sent them via email, but apparently they were not good, so I attached both screenshots with a lot of visible URL and name of Ali store visible, with number of order and relative tracking that has been inserted in the orders on Amazon, even attaching the original emails of the suppliers and communications with them, together with certificates of comparisons received in color pdf. Guess what? They were not enough! Absurd. After 1 month and a half, I am asked to submit an action plan that I promptly prepare and send, also asking to receive the release of my funds. Forward an action plan after documenting how to do it, it seems that it was accepted as I now receive a new Amazon pda email with new instructions. Here it is attached:

Communication 1:

your request has been received. However, it can not be completed right now.

Why does this happen?
Your account has been linked to the offer or sale of counterfeit products. The sale of counterfeit goods is prohibited and your funds could be withheld if you established that your account was used to sell non-genuine or illegal items.

How can I prove authenticity?
In order to prove the authenticity of your articles, we invite you to send documents such as invoices or letters of authorization of the brand. Your appeal must relate to all offers of non-genuine products and policy violations associated with your account. Details of all your non-genuine product offerings and your specific policy violations are available in your email or on the Notifications page in the Performance section of Seller Central: https://sellercentral-europe.amazon.com/ gp / customer-experience / perf-notifications.html.

An action plan is not necessary and there is no format defined for your appeal. Please send documents such as:

• Invoices.
• Brand authorization letters.

How can I send the requested information?
Send this information to disbursement-appeals@amazon.it.

Within 7 days of receiving the appeal, we will examine it and respond with a final decision.

What happens if I do not send the requested information?
If we do not receive the requested information within 30 days or if your appeal fails, some or all of your funds will be retained in your account.
With regard,
https://pay.amazon.it

Communication 2:

Your account is currently in a 30-day appeal period and is not eligible for reactivation or receipt of funds. We invite you to submit an appeal for your funds.

What happens if I do not present an appeal?
If your appeal for funds is unsuccessful or you decide not to file an appeal within 30 days, some or all of your funds will be held in your account.

What is an appeal?
Send your appeal to disbursement-appeals@amazon.it. A successful application will resolve all the violations of the policy that led to the loss of your ability to sell on Amazon.

Details of all policy violations can be found in your e-mail or by viewing the Notifications page in the Performance section of the Seller Central: https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications. html.

Any future requests for funds that you send to Amazon could be considered as your final appeal.
With regard,
https://pay.amazon.it

I add that I received several emails where he asked to pay the seller commissions to my debt, but I did not pay because my frozen balance is well above those commissions, so I do not know if I did well or not, but I decided to wait to pay the commissions, I would like to do this when my frozen funds are sent back to me.

Now I ask you in the forum how I should move, what should I write in the mail to Amazon and what I should attach. I have invoices for the purchase of all products, I have the certificates of conformity valid in Europe and also the logistic of the logistics that shows that the complaints were made before receiving the goods. I have the screens and order codes associated with the original Ali sellers, who own the brands of the products I sold. Maybe Amazon wants something that I do not have yet: a document that attests that Ali store holds that brand? Even if the same brand, Amazon sells on its own and advises all buyers to buy only products from the source that indicates the name of the shop from which I bought. I hope you can help me. Anyway really a huge effort to communicate or be able to manage this amazon seller marketplace. Absurd.

(sorry for my english)