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Seller_k07x09wX75QDZ

Had my first......empty box on delivery

Hi, just received three emails in ten mins from a customer claiming an empty box delivered. I know this is an old scam, what is the best way to deal with it?
I

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25 replies
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user profile
Seller_k07x09wX75QDZ

Had my first......empty box on delivery

Hi, just received three emails in ten mins from a customer claiming an empty box delivered. I know this is an old scam, what is the best way to deal with it?
I

00
1.2K views
25 replies
Reply
25 replies
user profile
Seller_EJIX7rqDNQJi2

It all depends on your metrics. If you can afford a possible defect, explain the buyer that you have shipped the exact item, which was ordered. Offer them to return the package for a refund.

If you receive back an empty box, you won’t be required to refund and with a good response, Amazon will close any “Items not as described” A-Z claim as “Amazon Funded”.

10
user profile
Seller_f5cnodyVjLD4S

From personal experience I know it can happen
Amazon sent me an empty game box - not sealed (it was supposed to have been new - FBA).
Of course I complained and was refunded and they did not request the empty box back.
Bear in mind this has only ever happened once and certainly is not the “norm”.

10
user profile
Seller_wRGBSSwJnzaDE

Do you have POP stating the weight when sent?

10
user profile
Seller_ZaTg2S5cGc5Si

Hey,

I just had a customer do the same and I asked them to send a pic of the box as I didn’t believe them but would you believe there was actually a line of thin tape over my thick tape on the bottom of the box so it’s very possible it was nicked in transit and not by her!

This was also a Hermes <1kg parcel so possibly something worth keeping an eye on?

Jo

40
user profile
Seller_JMTSCER94rVkv

Please everyone report every single costumer who is doing that. I think this is extremely important so that costumer get marked anc banned

10
user profile
Seller_ZaTg2S5cGc5Si

Just to come back on this, my customer was in Kinross, I wondered if there was a pattern we could perhaps find?

00
user profile
Seller_v6lZpD66qvvmY

TO be honest we have had it before and the common factor is hermes…

20
user profile
Seller_wPTwhoU0ifO4Y

refund then use the email from the buyer as proof to claim off Hermes

00
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user profile
Seller_k07x09wX75QDZ

Had my first......empty box on delivery

Hi, just received three emails in ten mins from a customer claiming an empty box delivered. I know this is an old scam, what is the best way to deal with it?
I

1.2K views
25 replies
00
Reply
user profile
Seller_k07x09wX75QDZ

Had my first......empty box on delivery

Hi, just received three emails in ten mins from a customer claiming an empty box delivered. I know this is an old scam, what is the best way to deal with it?
I

00
1.2K views
25 replies
Reply
user profile

Had my first......empty box on delivery

by Seller_k07x09wX75QDZ

Hi, just received three emails in ten mins from a customer claiming an empty box delivered. I know this is an old scam, what is the best way to deal with it?
I

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00
1.2K views
25 replies
Reply
25 replies
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user profile
Seller_EJIX7rqDNQJi2

It all depends on your metrics. If you can afford a possible defect, explain the buyer that you have shipped the exact item, which was ordered. Offer them to return the package for a refund.

If you receive back an empty box, you won’t be required to refund and with a good response, Amazon will close any “Items not as described” A-Z claim as “Amazon Funded”.

10
user profile
Seller_f5cnodyVjLD4S

From personal experience I know it can happen
Amazon sent me an empty game box - not sealed (it was supposed to have been new - FBA).
Of course I complained and was refunded and they did not request the empty box back.
Bear in mind this has only ever happened once and certainly is not the “norm”.

10
user profile
Seller_wRGBSSwJnzaDE

Do you have POP stating the weight when sent?

10
user profile
Seller_ZaTg2S5cGc5Si

Hey,

I just had a customer do the same and I asked them to send a pic of the box as I didn’t believe them but would you believe there was actually a line of thin tape over my thick tape on the bottom of the box so it’s very possible it was nicked in transit and not by her!

This was also a Hermes <1kg parcel so possibly something worth keeping an eye on?

Jo

40
user profile
Seller_JMTSCER94rVkv

Please everyone report every single costumer who is doing that. I think this is extremely important so that costumer get marked anc banned

10
user profile
Seller_ZaTg2S5cGc5Si

Just to come back on this, my customer was in Kinross, I wondered if there was a pattern we could perhaps find?

00
user profile
Seller_v6lZpD66qvvmY

TO be honest we have had it before and the common factor is hermes…

20
user profile
Seller_wPTwhoU0ifO4Y

refund then use the email from the buyer as proof to claim off Hermes

00
Follow this discussion to be notified of new activity
user profile
Seller_EJIX7rqDNQJi2

It all depends on your metrics. If you can afford a possible defect, explain the buyer that you have shipped the exact item, which was ordered. Offer them to return the package for a refund.

If you receive back an empty box, you won’t be required to refund and with a good response, Amazon will close any “Items not as described” A-Z claim as “Amazon Funded”.

10
user profile
Seller_EJIX7rqDNQJi2

It all depends on your metrics. If you can afford a possible defect, explain the buyer that you have shipped the exact item, which was ordered. Offer them to return the package for a refund.

If you receive back an empty box, you won’t be required to refund and with a good response, Amazon will close any “Items not as described” A-Z claim as “Amazon Funded”.

10
Reply
user profile
Seller_f5cnodyVjLD4S

From personal experience I know it can happen
Amazon sent me an empty game box - not sealed (it was supposed to have been new - FBA).
Of course I complained and was refunded and they did not request the empty box back.
Bear in mind this has only ever happened once and certainly is not the “norm”.

10
user profile
Seller_f5cnodyVjLD4S

From personal experience I know it can happen
Amazon sent me an empty game box - not sealed (it was supposed to have been new - FBA).
Of course I complained and was refunded and they did not request the empty box back.
Bear in mind this has only ever happened once and certainly is not the “norm”.

10
Reply
user profile
Seller_wRGBSSwJnzaDE

Do you have POP stating the weight when sent?

10
user profile
Seller_wRGBSSwJnzaDE

Do you have POP stating the weight when sent?

10
Reply
user profile
Seller_ZaTg2S5cGc5Si

Hey,

I just had a customer do the same and I asked them to send a pic of the box as I didn’t believe them but would you believe there was actually a line of thin tape over my thick tape on the bottom of the box so it’s very possible it was nicked in transit and not by her!

This was also a Hermes <1kg parcel so possibly something worth keeping an eye on?

Jo

40
user profile
Seller_ZaTg2S5cGc5Si

Hey,

I just had a customer do the same and I asked them to send a pic of the box as I didn’t believe them but would you believe there was actually a line of thin tape over my thick tape on the bottom of the box so it’s very possible it was nicked in transit and not by her!

This was also a Hermes <1kg parcel so possibly something worth keeping an eye on?

Jo

40
Reply
user profile
Seller_JMTSCER94rVkv

Please everyone report every single costumer who is doing that. I think this is extremely important so that costumer get marked anc banned

10
user profile
Seller_JMTSCER94rVkv

Please everyone report every single costumer who is doing that. I think this is extremely important so that costumer get marked anc banned

10
Reply
user profile
Seller_ZaTg2S5cGc5Si

Just to come back on this, my customer was in Kinross, I wondered if there was a pattern we could perhaps find?

00
user profile
Seller_ZaTg2S5cGc5Si

Just to come back on this, my customer was in Kinross, I wondered if there was a pattern we could perhaps find?

00
Reply
user profile
Seller_v6lZpD66qvvmY

TO be honest we have had it before and the common factor is hermes…

20
user profile
Seller_v6lZpD66qvvmY

TO be honest we have had it before and the common factor is hermes…

20
Reply
user profile
Seller_wPTwhoU0ifO4Y

refund then use the email from the buyer as proof to claim off Hermes

00
user profile
Seller_wPTwhoU0ifO4Y

refund then use the email from the buyer as proof to claim off Hermes

00
Reply
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