Had my first......empty box on delivery
Hi, just received three emails in ten mins from a customer claiming an empty box delivered. I know this is an old scam, what is the best way to deal with it?
I
25 replies
Seller_EJIX7rqDNQJi2
It all depends on your metrics. If you can afford a possible defect, explain the buyer that you have shipped the exact item, which was ordered. Offer them to return the package for a refund.
If you receive back an empty box, you won’t be required to refund and with a good response, Amazon will close any “Items not as described” A-Z claim as “Amazon Funded”.
Seller_f5cnodyVjLD4S
From personal experience I know it can happen
Amazon sent me an empty game box - not sealed (it was supposed to have been new - FBA).
Of course I complained and was refunded and they did not request the empty box back.
Bear in mind this has only ever happened once and certainly is not the “norm”.
Seller_wRGBSSwJnzaDE
Do you have POP stating the weight when sent?
Seller_ZaTg2S5cGc5Si
Hey,
I just had a customer do the same and I asked them to send a pic of the box as I didn’t believe them but would you believe there was actually a line of thin tape over my thick tape on the bottom of the box so it’s very possible it was nicked in transit and not by her!
This was also a Hermes <1kg parcel so possibly something worth keeping an eye on?
Jo
Seller_JMTSCER94rVkv
Please everyone report every single costumer who is doing that. I think this is extremely important so that costumer get marked anc banned
Seller_ZaTg2S5cGc5Si
Just to come back on this, my customer was in Kinross, I wondered if there was a pattern we could perhaps find?
Seller_v6lZpD66qvvmY
TO be honest we have had it before and the common factor is hermes…
Seller_wPTwhoU0ifO4Y
refund then use the email from the buyer as proof to claim off Hermes
