Hi i would like advice on return issue
hi i have been scammed by buyer on amazon.a buyer purchased bobbi brown lipstick and then after receiving it within 2 days created return stating colour does not match descripition.i have sold around 15 pieces before without any issues.when i receive the lipstick back it was only empty case.entire lipstick was removed from case and empty case was returned.i would appreciate if somebody would guide me how to report this to amazon and get this return reversed.thank you
32 replies
Seller_77IcbQKVGdZo0
Assuming this was refunded at first scan then you need to take photos of the return and raise a SAFE-T Claim for Amazon to review.
If Amazon decide in your favour they will then reimburse you for the return.
Seller_HpDdzClgb96Qn
hi yes it was refunded at first scan.thank you for your help i will do it as you suggested as this is first time it has happened to me
Seller_DROodOAYHftnc
I never fail to be amazed at the dishonesty of some customers - does no-one have a conscience these days ?
Seller_xDtaDZ1Iek9Fq
does cosmestic fall under hygiene rule? so has anything been returned? has it been used?
Seller_57FvLL5OeoWEP
I’ve noticed an increase in receiving items, then wanting to return it. Which is fine and authorised. Only to be followed a week later by an ‘I never received - refund’ claim… (no return received yet). Have one on the go at the moment.
Seller_wRKqgBUbIGuM5
Write it off as a loss, 1 in 15 isn’t bad and you should factor costs for returns into your pricing. Some battles are just not worth getting out of bed for
Seller_9lp6ovnCWUakZ
One thing we have started to do is to video returns being opened. Then you have step by step proof of how any items are received back to you and it could help in your favour should you need to put any claims in. Obviously also take pictures are sometimes you may be asked for these also by Amazon. Its very hard to disprove a video but a picture they may say has been staged.
Just a thought.
Seller_bzRkeDMMsE3Is
It’s terrible to see, what these poor souls are having to put themselves through, to make their lippy last until their next giro is due:-(
Seller_aUIEISxGXnsGt
Have You Checked The Return Packaging, For The Big Kissing Lips Imprint And The Words That Say: …'HEY THANKS !!! '
