I have received 2 IP complaints and neither invoice or receipts are valid for use. Amazon have supplied the contact information of the 2 different people who have given me the IP complaints so I can try to ask them to retract the complaints. I am yet to hear back from either of the sellers and I am considering getting help from others such as appealguru. Would it be wise for me to have them help me try to appeal as I am unsure that once I become banned for a certain period of time it could become permanent or if there some sort of format or template I could use to try and appeal? These are repeat violations but it happened in such a short time I was not able to remove the listings and products

Hi Everyone,

I received an IP complaint (Complaint ID: 10535011482) a few days ago from a pending trademark (Trademark application asserted is UK00004118662), so this does not violate the IP policy as it is not considered property until the trademark is registered (though it still affects my account heath). However, normal seller support can't help as it is "confidential" and I cant get on to the account health team, as whenever I request a call back, it asks me to type 3 numbers on my keypad, but it only says 1 or 2 of the three numbers. Does anyone have any advise on how to continue? I'd appreciate it a lot if one of the forum mods could help too.

Thanks

Hi,

I know this issue is very common among sellers and has been discussed a lot on the forum. But I still need some clarification because Amazon sometimes acts like it knows nothing—until it suddenly knows everything! 😅

I added a branded product to my inventory, and the product was successfully listed, and I sold few units in the last 1 months without any issues nor any complaints.

This product was not even gated by Amazon when I added it. I was able to list and sell it without any approval requirements, GTIN issues, or IP warnings

Now, out of nowhere, I got an IP violation complaint from Brand owner, & my account health is affected.Amazon is now asking me to submit an appeal.

My straight questions:

a) How can I know in advance if I need brand approval before listing a product?

b) If I want to take approval before adding, how do I find the brand owner's contact details?

Also, how should I respond to Amazon now?

I accept that these units were purchased outside the UK through an authorized distributor, but that does not mean they are duplicate or fake. Funny thing is, Amazon never asked at the time of listing whether the product was sourced from the UK or elsewhere, but now it suddenly matters.

I am looking for proper reply to amazon, kindly guide me...Thanks Bee