Manage orders and Delivery Promise without hesitation during Christmas and New Year’s
With Christmas and New Year just around the corner, we wanted to share more insights on managing orders during peak for your seller fulfilled shipments. Follow these tips for a smooth holiday season:
- Use Fulfilment insight dashboard to manage delivery promise: Closing the above gap between order promise time and actual delivery time will result in more accurate customer delivery promises and in turn lead to higher chances of your products being featured and therefore increased sales conversion.
- Holiday Setting: View your national holidays list here.
- For Domestic shipments, when estimating the expected dispatch-by date and delivery date, holidays are not counted as an operating day for your home marketplace. When estimated dispatch-by date and delivery date fall on a holiday, they are pushed out to the next operating day after the holiday(s) so you won’t need to pack and dispatch on public holiday(s).
- For international deliveries, we request that you review holiday settings and update bank holidays across all marketplaces you are selling on aligning them to your home marketplace. If holiday settings are not enabled, you need to confirm dispatch of orders by the expected dispatch date. Orders that are dispatch confirmed late may negatively impact customer experience and lead to increased claims, negative feedback and/or customer contacts.
- If you are not able to process these orders, we suggest that you:
- i. Activate the “on-holiday” feature in Seller Central account under “Settings” >> “Account Info” >> “Listing Status - Going on holidays”. This will de-activate all your self fulfilled offers. Note that you must still process and dispatch all orders you have received up until you activate the “on holiday” feature.
- If weekend operations are turned on or have overridden public holidays as operational days, these days will be counted towards your Expected Dispatch Date.
We wish you happy selling!
19 replies
Seller_KM2No8jybV32S
This is a big improvement on last year, congratulations Amazon on getting an announcement out for this, albeit extremely late in the day given we are now only 4 days prior to xmas day.
However…
So we are SFP, we are mandated by yourselves to have 1 weekend day allocated to dispatch, which we have set as Saturday.
Saturday is Christmas day so what are you saying here?
Is the system going to see Christmas Day (Satuday 25th) as a dispatch day? No couriers are going to be collecting on Xmas day.
While I applaud your slight improvement on making some sort of announcement, it is still clear as mud as to what the dispatch estimations will be given the announcement you have made.
Of course, I expect no response here, I expect seller support to tell me a complete bunch of nonsense (they told me to work christmas day last year when I queried what the delivery expectations would be set at) and then I expect the system to do something absolutely bizarre once the 24th rolls over requiring me to either disable prime or stick the account into holiday mode.
Time will tell and Merry Christmas. All I want for Christmas is a competent Amazon.
Seller_tRuvBEHDedp4q
eBay allow me to set up holidays so I can take a break and still take orders - but dispatch time is automatically extended until after the set break and they protect metrics if a customer then complains on late delivery before the extended expected delivery date has passed.
On Amazon I am forced to turn off sales completely - which (because of possible pending orders which are another farce) I will probably have to do later today the 21st and not turn back on until the new year.
Seller_KM2No8jybV32S
We dispatch with Amazon Shipping, DPD (SFP) Parcelforce and Royal Mail.
We have specific shipping templates set up for each and yet we have to do an all or nothing approach to shipping settings.
It’s a very easy IT implementation to be able to mark either days that each shipping template cannot ship or days that each courier cannot ship.
Come on Amazon, 4 days notice and an implementation that you’d fail a GCSE computer science student for.
Why can’t you actually do your job properly, just spend some time on these seller forums, it’s not in the main a bunch of disgruntled sellers who’ve done something but wrong mostly honest sellers completely frustrated with how poor a job you are doing on very basic things.
Seller_5FDXsxtR9c2zC
Unfortunately, this only applies to “UK holidays” as far as amazon are concerned and not “home marketplaces” as you might think as here in Scotland the 1st and 2nd of January are public holidays even when they land midweek, and most couriers and royal mail are still closed, but because they are open in England on the 2nd we are still expected to ship on the 2nd even although the couriers and RM are closed!!!
Seller_76p6lGRTgSdeu
so with SFP, switch Sunday collections to Saturday and after dispatch on 24/12 your next dispatch day will be 29/12?
same for new year after 31/12 next dispatch day would be 04/01
Seller_mxez2L8QjE6WW
That is the annoying bit - how can we ‘promise’ a certain delivery date, when we are totally dependent on third parties to make the actual delivery
