Hello, my order number is 302-7331517-7718742, the size before remeasurement was 45x19x11cm and I was charged a delivery fee of 5.42 and after remeasurement the size was 4.5x19x11cm (which was the correct fee) and the fee was 3.22. I was charged the wrong delivery fee. However, after contacting Amazon customer service I was advised that the 5.42 delivery charge previously charged was not incorrect and that the dimensions could have been larger or smaller, therefore Amazon customer service were confident that the previous charge was correct but the difference between the two charge ranges was very large. My product was packed in an aeroplane box carton and even if there was an error, it would have been 1-2 cm at most, not a 40 cm difference. Now there is no customer service to solve my problem, can anyone help me?

Yes sure, here is the order number 302-9252969-4736320

Hello everyone,

I'm stuck in an endless loop with Amazon Support, and I really need help!

The Issue:

Amazon automatically added a 155x200 size variation to my Parent ASIN, but I do not sell duvets in this size. I’ve done everything I can:

✅ Uploaded a correct inventory file

✅ Provided screenshots from Manage Inventory

✅ Attached an Excel file proving that this size does not exist in my catalog

Despite this, Amazon Support keeps closing my case without fixing the issue! Their latest response said they need the ASIN for the 155x200 size, but I never created this size, so there is no ASIN to give them.

They also suggest deleting the parent or child SKU, but I can’t delete what doesn’t exist!

Important Detail:

When I go to Manage Your Inventory / Edit Listing, there is NO 155x200 size anywhere! This incorrect size does not appear in my listings, yet it somehow remains linked to my Parent ASIN.

What I Need:

Has anyone successfully removed an incorrect variation added by Amazon?

How can I escalate this when support just keeps closing my case?

Any advice on handling this situation?

This has been going on for over a week, and it’s extremely frustrating. I need this fixed ASAP because it’s hurting my business. Any help would be greatly appreciated!

Thanks in advance!