Mismatch of ASIN showing unfulfillable under FBA inventory but also received and located
This is our 4th time sending inventory to Amazon. All previous 3 shipments were fully received fine with no issues. For this 4th shipment, it is still showing as receiving status, with some ASINs partially received, and some others fully received.
There is one ASIN (we sent in 8 units) under the shipment contents summary showing as ‘Units located. No action required.’. But when we look under FBA inventory it is saying that the ASIN is unfulfillable (Defective) for all 8 units.
Grateful for any advice, or is this just a case of waiting for the shipment to be fully received - before worrying about any investigation?
Seller_AhvvRglv9UwMu
The support case for the 8 items being marked as defective has been resolved. It appears the transparency labels affixed on the units (provided by the supplier) were for a different product. We’ve requested a removal order for these 8 units.
But we still have the issue with the other units, many of these aren’t enrolled in the Brand registry and as such don’t require the transparency labels - so this appears to be a different issue.
7 replies
Seller_esvgLzKXw2YAl
If the units are showing as defective, then they have found some sort of issue with them.
You will more than likely have to wait until the shipment is eligible for investigation to do anything with it.
You just need to open a case and ask them why. Which sounds simple enough, but it never is! You will no doubt get fobbed off a few times before actually getting an answer out of them, but do persevere as your only other option, will be to return the goods.
Seller_AhvvRglv9UwMu
An update on this shipment and ASIN.
I’ve just received a email from Amazon saying that the products were marked as defective because they don’t have transparency labels affixed. I took a photo of this shipment before it left our offices (showing the transparency labels clearly affixed on the front of the packaging).
I’ve sent such photo to Amazon support, hoping that they re-check this products and accept them
Seller_AhvvRglv9UwMu
Providing a further update, whilst we are still waiting to hear from Amazon support regarding the issue reported in the previous post of all items of a particular ASIN showing as ‘Unfulfillable Inventory’.
This is our 4th FBA shipment, and we’ve never had any issues like this before.
However, the remaining ASINs on this shipment have now also been received, and some of the items have been received fully and are available for sale, but some other items of the same ASIN are showing as ‘Unfulfillable Inventory’. For example the first ASIN on this list we sent in 3 items, 1 is for sale and 2 showing as unfulfillable inventory
If I check the ASIN inventory history it shows
What is going on here?
Seller_AhvvRglv9UwMu
The support case for the 8 items being marked as defective has been resolved. It appears the transparency labels affixed on the units (provided by the supplier) were for a different product. We’ve requested a removal order for these 8 units.
But we still have the issue with the other units, many of these aren’t enrolled in the Brand registry and as such don’t require the transparency labels - so this appears to be a different issue.
