Problems getting brand registry
I have been listing my items with my brand name and got blocked.
I have followed all the requirement except the UPC code and my application is getting rejected time and time again.
I have pointed out that Handmade items are exempt from UPC, but I might as well talk to the brick wall.
Any way to get this sorted?
26 replies
Seller_wiWpl3BOZntOa
If you are listing in the Handmade catalog, you should have brand registry waiver?
I can only tell you my experience which is that I have brand registry waiver (I didn’t apply, it was just part of the benefits when I applied for Handmade) and I can put my display name in the brand field with no issues (before, it was maker profile name and for some reason this changed - that’s why I had an issue for a few days).
There isn’t even a UPC field when I create listings in Handmade (the fields are different from the main catalog).
The problem is that the Handmade support seems to have gone. You find yourself talking to usual Seller Support and they don’t seem to understand or know there is a waiver. I had to work out the change for myself.
Caroline
Seller_fAd3pEFAWiT9M
No I do not sell in the EU, only UK.
It id fully registered and it is figurative.
Just trying to find where the reply went to my brand application! Now where do I look for that?
Seller_fAd3pEFAWiT9M
I already have one brand registered and that is figurative, so not sure why I can’t get this one also?
I think it was brand registry. As I am on Handmade and make my own, I therefore own the brand.
Seller_fAd3pEFAWiT9M
Still trying to find it. Might have to go to a different computer to see if it is on there.
Seller_fAd3pEFAWiT9M
Yes, and so does Craft Genie have words. I will go to my other computer as I have found Performance Notifications, but it is not there either.
Seller_fAd3pEFAWiT9M
Found it:-
05:54
09/05/2023
Dear Selling Partner,
Greetings from Amazon Executive Selling Partner Relation Team. Our Managing Director has received your email and requested that I research this issue and respond on his behalf.
I understand your concern is regarding the brand registry approval for the brand name: Craft Genie (UK)
I sincerely apologies for the inconvenience caused to you on this matter.
As per the latest update received from the concerned team I got to know that while the product images provided by you matches with the applied brand name. However, the ASINs provided by you does have the applied brand name.
Due to this conflict our team has declined the brand registry of the brand name: Craft Genie (UK)
Hence, I request you to kindly re-apply for the brand registry providing the correct brand details and providing the ASINs which have the correct brand name updated on them.
Before you reapply, please review the Enrolment Guidelines: https://brandregistry.amazon.com/help/hub/reference/GHUDSVJLN4U9WY8Z
For more information on eligibility criteria for the selected trademark office, visit: https://brandservices.amazon.com/eligibility
Once you have reviewed the Enrolment Guidelines and confirmed that your brand meets eligibility criteria, please make the necessary corrections and create a new application by visiting: https://brandregistry.amazon.com/brand/enrollment
We apologize for any inconvenience caused and appreciate your understanding in this regard. We want you to know that you’re extremely valued and make an important part of the business at Amazon.
We are glad to provide assistance and we wish you the best of luck for your future sales!
Have a nice day!
Seller_fAd3pEFAWiT9M
They have always been generic, no idea why a couple are already branded CG though.
Sole trader with at present 3 shops, all with permission. Each shop selling something different.
Seller_fAd3pEFAWiT9M
The shop only has Craft Genie, so would that make a difference. Surely if I am Craft Genie and want to sell an item which I make I can brand it as Craft Genie (UK)
Seller_fAd3pEFAWiT9M
Yes I took this up with IPO and they said it shouldn’t be a problem.
Do you think Amazon need the full CG Craft Genie (UK) on the account. The CG bit is the logo!
