Response time for account reactivation requests
Hi all,
Just wanting to get some feedback on how long it typically takes for a response from the Team to get back to you after submitting POA.
Long story short, our account was deactivated in 2017 whilst we switched from Seller to Vendor Central for one of our brands as we ‘failed to meet Amazon’s performance target of less than 4%’. Account has not been used since then until I added a new brand in May this year.
Noticed our selling privileges had been removed and we could only supply FBA. Submitted the POA to get our status reactived on 29th May but, despite the 1-2 working day timeframe that was given I have yet to hear back from them on this.
Does anyone know how long it should take to get a first response and should I keep asking for an update or will that somehow move me to the back of the queue?
Any guidance would be welcomed!
9 replies
Seller_NoLYurmb006tq
Given time lapsed they may not allow it will depend on the last responce typically you get a couple of attempts to rectify then they just say no.
Seller_64jziShTiTjOq
No, that’s exactly what will happen, and probably has, which may be why you’ve been waiting so long
Seller_JvIi7qQwsJOvK
Hello @Labs,
Thanks for reaching out. We definitely do not want our sellers to experience this kind of delay.
Once you submit your appeal, it generally takes about 48 to 72 hrs for the concerned team to respond. However, sometimes there may be an unexpected delay.
Since, you have reviewed all the performance notifications and see that you haven’t received a response yet, I’d request you to not to send any further email as this may further delay the review process.
I truly appreciate your patience while the concerned team is working on this.
Regards,
Ruth.
