Product Authenticity Customer Complaints
Praying for some help as I cannot afford to waste anymore time on this!!!
I have received a complaint from a customer who believed my products were counterfeit despite purchasing from the brand's UK master distributor. After submitting countless invoices, making countless calls to support I am still being rejected and stumped as to why.
After speaking with an account health representative today, he is adamant that I need go back to the supplier and ask them to change the invoice to match the description on the Amazon listing page. This is completely unreasonable, unlikely and potentially illegal. He advised that without achieving this I will simply have to accept the violation for the full 180 days.
I am sincerely praying someone here can be more help than the support team.
19 replies
Seller_d8YGbIjNqwFxn
It is an unreasonable request and you are right the supplier is unlikely to do this. Most suppliers invoices will not match the description on the product page.
On the invoice is it obvious it is the same product as on the product page. Is there a model number or barcode which matches the product page?
Can you provide Amazon with a link to the distributors website to show it is the same product?
Seller_QuM1AZgzfU9x4
Is this by any chance a listing where the brand showing on Amazon doesn't match the actual brand?
Ezra_Amazon
Hello @Seller_nPJ18nh2H2Wld,
Could you kindly provide the case ID regarding this issue?
Best regards, Ezra
