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Your account has been deactivated Please click "Reactivate Your Account" below to resume selling
Hello to everyone. I want to ask here is somebody have the same problem like mine? So I register my account before 1 week. When I register it try to list one item from “Pet Care Category”. After that I see that must upload more documents to prove my identity. I do it and after that see that my account is DEACTIVATED without any reason. Also open Cases for it, but without any answers. So wait 1 week and Amazon didn’t respond to my Appeals … When I try to open a new case receive that message "Dear Seller,
Thank you for submitting your appeal. This email address no longer accepts incoming messages and emails sent to this alias will not be reviewed by Amazon.
Please submit your appeal by following the instructions on the Account Health page in Seller Central"
So are somebody have similar problem like mine ?! Thanks
66 replies
Seller_NoLYurmb006tq
Hi it is standered to get account closed whilst verification takes place, you mention appeal above so has some documents been rejected.
Seller_iRMXgjvh72JPT
So I click on Reactivate Your Account after that Vie Appeal and now can’t see the Botton “Submit”. Also when I click on HELP and want to check the cases, see that don’t have any opened cases. Just click on Case Log. After that click on View in some of my 3 cases. Then came this moment which you ask me. I try 2 or 3 times to upload my Passport like an update in case, but nothing. They just mark as Answered and that’s all. When I enter in the case don’t have any reposed by Amazon … very very strange…
Seller_bcjsawKZsr1mJ
Just a friendly word of advice. I understand that you are new and going through a verification process, however please be very careful on what links you are following in your e-mail as there are a heck of a lot of phishing e-mails doing the rounds right now purporting to be from Amazon but they are not and you will get your details stolen and quite possibly may never get your account up and running with Amazon. I do personally report all of the phishing mails I get and even though I advise Amazon that I have NOT actioned any links they still send the standard mail back telling me not to lol 
If possible always check for messages via your account first and if you have any doubts as to any of the e-mails you receive please contact SS first to make sure they are genuine. Good luck and welcome to Amazon
Seller_iRMXgjvh72JPT
Thank you guys for help. So will not close this account and open a new one, but I really don’t know what must to do for resolve that strange issue. What more must be sent it… ID and Passport already Submitted in " Reactivate your account Next steps" Here is Original Deactivation Notification:
" Hello,
You are receiving this e-mail because you recently applied to sell on Amazon or you recently changed information on your seller account.
If you recently applied to sell on Amazon: At this moment, we are not able to verify your account, so your account cannot be activated. Please follow the steps under “How do I proceed with my application or reactivate my account?”
If you currently sell on Amazon: For your security, we have suspended your Amazon seller account. We need to verify a change to your payment methods. If you did not make this change, contact Seller Support. During our review, you will not be able to sell on Amazon. Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
How do I proceed with my application or reactivate my account?
To sell on Amazon, we need to verify your identity, business information, or both. You can confirm that you would like to begin the verification process in the following way:
- Confirm you have a valid credit card on file.
- Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html)."
From this moment 18 August 2020 19:23 EEST don’t have any answer from Amazon… 
now have this option only " Reactivate your account
Submit additional information
- If we are requesting more information, check Performance Notifications for the details required in your next submission and add them within the text box below.
- If we are requesting additional documentation, please upload the documents and add a description for each document within the text box below.
View deactivation notification
Additional information Check your notification from Amazon on what information is required."
So any ideas guys? Thank you very much for help!
Seller_iRMXgjvh72JPT
Here is an answer from somebody after 7 days … " Amazon
Aug 24, 2020 02:42 PM
Dear DogsLovers,
This is Michela from Amazon’s Account Health Support team.
I am responding to your question regarding your account. I would like to assist you with your questions and help you to reactivate your account.
What’s Next?
Your appeal is still under review. Once the review is complete, the Seller Performance team will send you a notification. In order to assist you in a timely manner, please allow our team to complete the review of your information before submitting another case.
How do I send the required information?
Submit this information at (https://sellercentral.amazon.co.uk/performance/notifications).
You can view your account performance at (https://sellercentral.amazon.co.uk/performance/dashboard) or select Account Health on the home screen of the Amazon seller app on your iOS or Android device. Your Account Health shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download iOS App at (https://itunes.apple.com/na/app/amazon-seller/id794141485)
– Download Android App at (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl)
Thank you for selling with Amazon.
Michela L.
Amazon Account Health Support"
Do I just wait now and hope a miracle … ?
Seller_iRMXgjvh72JPT
Hello again guys, are somebody can write me the RIGHT documents which must be used for verification? When I click on Identity Information see that error “Your account has failed our verification process. Please see your email for additional information.” and nobody from Amazon explain me which documents must sent… I already attach my Identity Card, Passport, Bank Statement with the right address and my National Insurance Number … Any help please ?
Seller_iRMXgjvh72JPT
I think that answers are Automatic by Amazon… " Amazon
Aug 27, 2020 09:49 AM
Hello DogsLovers,
This is Amulya from Amazon’s Account Health Support team.
I am responding to your question regarding documents. I would like to assist you with your questions and help you to reactivate your account.
What’s Next?
Your appeal is still under review. Once the review is complete, the Seller Performance team will send you a notification. In order to assist you in a timely manner, please allow our team to complete the review of your information before submitting another case." When I try to open a case after some minutes receive that answer… any idea ?
Seller_iRMXgjvh72JPT
Now I’m on Holiday in Bulgaria, but I leave in UK and want to sell on Amazon.co.uk
Seller_NoLYurmb006tq
Hi
@DogsLovers - yours is relatively straight forward they just want you to verify the basics, charge method (in settings charge method) and documents I have mentioned the above docs and formats etc.
@Garden_All you do right to not put all your eggs in one basket, as for invoices it’s usually straight forward if its a UK supplier as long as its a registered wholesaler that they can verify, if its overseas normally OK unless its from China then you will likely have issues as a new seller unfortunately.
Seller_iRMXgjvh72JPT
I think there have something wrong… yesterday I upload my HMRC letter document which I made with my iPhone… also upload a bill from one website which also prove my address identity and see what they sent me: "Dear DogLovers/DogsLovers,
We have reviewed the document(s) you recently provided but do not have enough information to reactivate your seller account at this time. We were unable to verify the document(s) you provided. During our review, you will not be able to sell on Amazon. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. If you currently sell on Amazon, we need additional documentation to verify your payment methods and your identity."
I think that here have something wrong… they never told me what I must to to to reactivate my account and what type of documents must upload …
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