Countries
Read only
Invoice defect rate issue!
Dear all,
I need to urgently bring your attention to a significant issue that has occurred. If not addressed promptly, it could potentially lead to substantial losses.
I am a beginner and started selling on Amazon with 2 products, The First 4 to 5 days of sale were really well, and I was very happy. Then I received a business customer order and literally from the next day I opted out of the buy box by Amazon. I was very sad and depressed about what I did even though I didn't know. Then after a week, I got an email from Amazon that my Invoice defect rate was 100%. It was very first time I heard about it. I didn't even know that we needed to upload an invoice to business customers.
Then I quickly researched about it, created an invoice, and uploaded it to the customers.
Now the thing is I am getting zero sales now and I will only be able to resolve the IDR issue if I get 95 business customer orders, Which is impossible without the buy box which I am not eligible for because of the thing that happened.
I have ordered the inventory from wholesalers for more than 1K pounds, all loss.
It's my humble request to Amazon that please send an email reminder to the sellers(Especially new ones) if we receive any business order or anything important that we need to perform some kind of action like Uploading an invoice in 24 hours in this case.
I joined the Amazon seller team proud of working with the world's biggest market place but I think I am done with this now.
Hay, Amazon If you have a little bit of humanity, then please save me, please recover my IDR from 100% to 0%.
Please trust me, I will make sure that I will maintain my account health always, It was an accident that happened because I was a beginner and didn't know about it.
Please forgive me, You are my first and last hope.
Thank you
8 replies
Seller_QuM1AZgzfU9x4
If you look at your invoice defect rate you'll see there's a date range - the 100% will resolve itself.
Seller_tRuvBEHDedp4q
I believe the IDR metric is based on a 7 day window. You have to keep below 5% within that window. So after 7 days with no business sales you should find it goes back to n/a.
Whether or not this gives you back the Buy Box though is unpredictable as other factors will affect it - like price, tracking rates and on time delivery.
Seller_76AUwmqvSyRIM
Please see the subject of the email you are sent whenever you receive a business customer order:
"Sold, dispatch now and upload invoice: "
and within the email:
"Since this order was placed by an Amazon Business customer, ensure that you provide a VAT invoice (or a receipt, if you are not legally obliged to issue a VAT invoice) as per the Amazon Business invoicing policy. If you do not do so within one business day after shipment confirmation, it will affect your Invoice Defect Rate negatively."
How much more do you need?
Seller_194yO0BxeR1Js
HI sorry to hear about this issue.Does this apply to FBA sellers too ? Thanks
Similar Discussions
