Getting back after holidays
I cannot find how to relist my products after the holidays, they are all marked active but when you go onto the product it says its unavailable and they do not know when they will be available
Seller_DAlBhFCjnEjzN
I have no idea, but they were not successful in changing anything, I have checked and changed all my info now so hopefully things will be back on track, had something like this a few years ago, it turned out it was someone trying to get in to the account but wasn’t successful, hoping that it was the same this time, I will be ringing them tomorrow, thanks again for all your help.
15 replies
Seller_jeHAq028Nn59S
Did you activate holiday mode?
See https://sellercentral.amazon.co.uk/hz/account-info/vacation-settings
Seller_DAlBhFCjnEjzN
Yes, but there is not box next to the uk marketplace to change to Active, it still says inactive, my account health is great, no issues there
Seller_7VbclcPFFRTnc
Can you scroll down at all (or across depending on what you are using - phone etc) ?
Seller_DAlBhFCjnEjzN
I can scroll, go on anything but I cannot find where to add the uk back onto my listings
Seller_7VbclcPFFRTnc
No I mean is the edit button not there if you scroll across or down that page ?
Seller_DAlBhFCjnEjzN
I have just had to change my password as someone was accessing my account, now that is changed I am back on, the edit button appeared and all is well, thank you all
kind regards
Seller_7VbclcPFFRTnc
That sounds like an issue you need to be more concerned about
Check your listings, bank account as well as purchase history on buyer side
You may also find amazon may do a security check on your account if you’ve been hacked
Julia_Amzn
Hello @ Orchid-Accessories1,
All the best in New Year!
I am happy you have managed to solve the issue in question. If you believe, there was someone not authorized trying to access your account, I recommend to report it for further investigation.
Kind regards,
Julia.
