Buyer returned item using prepaid return label, yet leaving negative review that seller didn't respond to the messgae
Case ID: 15783307711
Order: 114-0270991-8760234
The buyer demanded a return, and the seller immediately responded, instructing them to use a prepaid return label. The buyer managed to return the item using the label on August 14, and the seller promptly issued a full refund on August 13. Please remove this feedback immediately.
Buyer Review as follows:
"08/06/2024 1 114-0270991-8760234
I sent you an email asking for an explanation as to why the return was a postage-due label. Ordered this in a small and it gave me the correct (no postage due) label to return it. I have both to return waiting on your reply, and do not want to exceed the time allowed to return these items?"
4 replies
Roberto_Amazon
Hello! @Seller_Pc6hXOUCrDzz7
Thank you for bringing this matter into our attention. Please note that I am currently looking into this matter, I will reply here once I have an update.
Regards,
Roberto