Buyer returned item using prepaid return label, yet leaving negative review that seller didn't respond to the messgae

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Seller_Pc6hXOUCrDzz7

Buyer returned item using prepaid return label, yet leaving negative review that seller didn't respond to the messgae

Case ID: 15783307711

Order: 114-0270991-8760234

The buyer demanded a return, and the seller immediately responded, instructing them to use a prepaid return label. The buyer managed to return the item using the label on August 14, and the seller promptly issued a full refund on August 13. Please remove this feedback immediately.

Buyer Review as follows:

"08/06/2024 1 114-0270991-8760234

I sent you an email asking for an explanation as to why the return was a postage-due label. Ordered this in a small and it gave me the correct (no postage due) label to return it. I have both to return waiting on your reply, and do not want to exceed the time allowed to return these items?"

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Tags:Negative reviews
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Roberto_Amazon

Hello! @Seller_Pc6hXOUCrDzz7

Thank you for bringing this matter into our attention. Please note that I am currently looking into this matter, I will reply here once I have an update.

Regards,

Roberto

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