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A/Z claims Risk of Account deativation
HI Ill start by saying I have been selling on Amazon for a good 4-5 years now.
The problem is I had two A/Z claims in the last 30 days with people claiming they have not received there parcel. Yet I have GPS data and photo evidence of there front door with the product there. Amazon still have Given them a refund, and if they did have the product which are all over £100 they get to keep that too.
These people have also left negative feedback and in one case lied saying I told them to f off and called them a liar . which is untrue . After being on the phone to Amazon for nearly 2hrs they said they would review this and send me an email for the evidence I have on proof of delivery. This has not happened.
we are still at risk of account deactivation.
The amount of money I have made Amazon over the years and they treat you like this is a joke .
Amazon sort this out you are ruining peoples lifes and business
we always ship our parcels on time and try our best to please every customer.
your whole A/Z is a joke and needs reviewing
1 reply
Sakura_Amazon_
Hello @Seller_TRs8x2JRNgiPL,
Unfortunately, the most efficient way to prove the delivery of the item is to present a customer signature confirming the delivery.
Do you have such a signature ?
Regards,
Sakura
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