Notification of VAT defect rate
I just got the message below. Amazon are asking me to upload an invoice. I am just an individual selling unwanted items. My sales are generally pretty low. I have the individual plan and am VAT exempt. I have been doing this for quite a few years and this has never happened to me before. I had one sale in 30 days and now have this defect sitting at 100%. It was to a business address but I have sent to a business customer before and have not had to do this. I don’t even know where I would get an invocie to upload as I bought this from Amazon marketplace and no longer want it. Could I lose my account over this?
0 replies
Seller_DROodOAYHftnc
You can declare yourself exempt for VAT purposes, and Amazon will upload any invoices for Business customers automatically from now on.
Follow this link:
Sellers exempt from VAT registration in both the EU and the UK can declare their VAT exemption status and benefit from automated receipt generation.
However, you will need to upload an invoice for the one you have sent, and any other previous ones to Business Customers (you can filter them on your shipped orders).
Many of us used www.invoice-generator.com to create a receipt.
You need to change the currency to GBP, add the details of the order, do not mention VAT, download to your computer, then upload to Amazon via the tab on your shipped orders page.
For the full details of the requirement/policy you will find it in the ‘News’ section under ‘Performance’ from March 2021
Seller_7VbclcPFFRTnc
this isn’t a request asking you to show where you bought the item
this is a request for you to send a receipt to your customer for their purchase
Seller_DROodOAYHftnc
As above reply, this is an Amazon requirement for all orders marked as from Business Customer - to upload an invoice (if VAT registered) or a receipt if not, for THEIR purchase, not your purchase of the item.
Follow my instructions above.
Seller_DROodOAYHftnc
If that is the case then the OP should not be bound by the Invoice Defect Rate and risk having their account suspended ??
Seller_b6dCZeWM71gCZ
It looks like I am just going to have to take the hit and ride it out till it drops of my metrics. The invoice was supposed to have been uploaded no later than 1 day after despatch. Its been a week since the order so my defect rate has remained the same since uploading my invoice earlier today. Hopefully this won’t cause a problem on my account as everything else is fine. I’ll take it as a learning experience. Thanks again for all the helpful comments 
