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Read onlyDear @Ezra_Amazon
@Jessica_Amazon_
@Winston_Amazon
Could you please have a look at order number 204-0642865-7854748, the customer has left a negative feedback related to delivery time.
the order is Seller Fulfilled Prime, delivery purchased through Amazon Buy Shipping, thus eligible for negative feedback removal. order was dispatched and delivered on time.
Unfortunately the system is not recognising that the feedback is related to delivery experience thus automatically rejecting feedback removal requests and retaining the feedback.
You support to solve this will be greatly appreciated.
Kind regards
Your tags for the mods have not been highlighted in blue, just typing the names does not work. You need to start typing their name then select from the dropdown that appears to tag correctly, or they may not see your thread/post.
eg. @Winston_Amazon, @Ezra_Amazon
Hello @Seller_qjPjvwmMvJ7tV,
Thank you for reaching out.
I will check your case and see what can be done 😊
Talk to you soon!
Julia.