I purchased a product from Amazon.com, where Amazon was the seller, and sold it in the UK. However, I received an inauthentic suspension under Section 3.

I have submitted the required invoices and all the other requested documents, but they are not being accepted. Most recently, they requested the contract for the warehouse that handles my barcoding, and I uploaded it as well, but it was still rejected.

What else can I do? I would appreciate any help.

Hello,

I was selling products on amazon.co.uk and doing online arbitrage, using FBA system of Amazon and sourcing products from America. I was sourcing them usually amazon.com, Walmart etc. I had been selling since August, 2023. My Amazon UK seller account got suspended on 9th August 2024. I sent my appeals, order receipts (amazon.com invoices), packing lists of shipping, bank transactions, delivery proof of FedEx. I took actions for many times. Every time I submit my appeal, Amazon sends the same message. 

Suspension reason Section 3 - inauthentic 

Totally I sent 27 units of the prodcust in the last 365 days until my account was suspended. I purchased them all from amazon.comand the seller was Amazon USA itself. So all my products are authentic. 

But I understand their policy. So If they reactivate my account, I’ll source products from only manufacturers and authorised distrubutors. I’m attaching the Amazon’s messages for your information.Meanwhile, I proved to Amazon that my inventory is authentic by video identification call and they released my inventory in December, 2024.

What can I do to reactivate my account?

Thanks

@Ezra_Amazon @Julia_Amazon

Dear Madame/Sir,

On May 16, my account was deactivated for identity verification. I was asked to fill out a form for a video interview. I filled out the form. I chose 3 time slots for the interview. These dates are May 21, May 24 and May 30. But there was no turning back. And no one called me on the dates I chose for the video interview. My account is currently deactivated and I cannot make sales, I ordered new products but I cannot create lists and update my stocks. Could you please help me with the identity verification video interview? I wanted to select the date again from the form, but it did not allow me because I had selected it before.

Best Regards

Ayhan