Dear Amazon Support in the forums,

Please resolve my out standing Case since May 2024.

9814800882

9841083592

I have asked for updates over 1 month ago and had no reply

Kind regards

Mike

My account has been deactivated and I am trying to address this however I am unable to log a case - there is no option for new case under help. Why is this so and how can it be fixed so that I may communicate with seller support to reactivate my account.

I have a case that has been left at the "pending amazon action" status now for weeks, since the 17th of October. I have called up/started a new case asking for the previous case to be looked at, and I am being told that since that case has been elevated to a higher team I just simply must wait for them to pick it back up.

The issue is seriously effecting sales and is causing a higher rate of returns due to unclear sizing attributes.

Has anyone ever experienced this before, I seem to be at a dead end here and no-one can seem to help, any ideas?

Thanks everyone,

Homesmart