WE MAKE CANDKES WAX MELTS AND DIFFUSERS AND AS WE MAKE THEM IM NOT SURE HOW TO LIST CAN ANYONE HELP? DO I SET THEM AS GENERIC OR HOW DO I HAVE OUR COMANYS NAME PUT A THE BRAND WITHOUT A LOAD OF HEADACHE

I received this message from amazon.com. It is not very clear to me why my account was deactivated but so far as I can make sense of this message at all I take it that someone or something (probably just a machine, not a human) thinks that I have started more than one seller account. I have tried to reactivate the account but I am not sure what information I can possibly provide to convince the person or machine that I have not started more than one account. Can anybody advise?

The message is: '

Hello,

Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account Black+backer which was enforced for violating one of our policies. As a result, you may no longer use the Black+backer Selling account to sell on Amazon.co.uk.

Ho do I reactivate my account?

In order to reactivate this Selling account, Black+backer please follow the below steps:

1. You must first reactivate the account associated with Black+backer by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Black+backer by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – Black+backer ?

If you believe you do not own the other account, please follow the below steps:'

Hi everyone,

Hope you are well.

My account has been deactivated on Saturday due to linked account.

I spoke to account health support team member yesterday ''Treysi'', she told me that in Mexico an Amazon account has been created with same business name as mine and she asked me to submit business registration documents and explanation in which you can explain that you have nothing to do with that account, further she asked me to investigate into it.

I did not create any other account in any Amazon Marketplace ever, I created only one Amazon account in United Kingdom.

My question is that, if someone in Maxico decided to create an account with same business name as mine, how can I be responsible for that? and being an ordinary amazon seller how can I investigate and make amazon believe that I have nothing to do with that Mexican Amazon account.

So far I have submitted Companies house Certificate, Incorporation Document and Bank Statement, what else I can provide to prove that I have nothing to do with that account.

Please help me, these are peak business days of Christmas was preparing for these days from months.

Kind Regards.