Hello Sellers,

I want to remind you about tomorrow's significant update to the Valid Tracking Rate (VTR) policy and calculation for seller-fulfilled orders.

This update, announced on October 15, 2024, introduces important changes:

• VTR will now include ALL shipping service providers, not just those integrated with Amazon for scan information
• Cross-border shipments between European marketplaces (DE, FR, IT, ES, NL, PT, PL, AT, SE) will be included in VTR calculations. Exception: Orders under €20 (including shipping, excluding VAT) using 'letter' shipping methods.

Updated Resources (Available from January 15):

• Valid Tracking Rate (VTR) FAQ
• Valid Tracking Rate (VTR)

We are aware that some orders using Amazon's "Buy Shipping" service through Royal Mail are being incorrectly flagged as untracked. The technical team is actively working to resolve this issue.

I'm in direct contact with the responsible team and am here to address any questions or concerns you may have. Please feel free to post them below.

Best regards, Ezra.

Starting on January 15, 2025, we will update the Valid Tracking Rate (VTR) policy for seller-fulfilled orders to allow customers to see tracking over a higher number of their orders.

• VTR will be measured on orders shipped through all shipping service providers and will no longer be limited to those that are integrated with Amazon to provide scan information.
• All cross-border shipments to and from Germany, France, Italy, Spain, Netherlands, Portugal, Poland, Austria or Sweden will be included in VTR calculation, unless the order value below is €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.

As a reminder, you are required to maintain a minimum of 95% VTR at a category level. Providing tracking information improves the customer experience and reduces the likelihood of negative feedback. This information also helps protect your account health metrics and is taken into consideration in addressing A-to-z Guarantee claims.

This VTR policy update is also reflected in Changes to programme policies.