We encounter an error when attempting to create a shipment, unless Amazon marks the error as resolved. Shipment creation has been temporarily deactivated, and we are unable to create shipments at this time. For more information, Amazon has indicated that our ability to create shipments is temporarily disabled.

Hi all.

We are trying to create a shipment plan, one of the boxes of one ASIN weighs 16.6kg.

However when creating the shipment plan and entering the correct box weight of 16.6kg the "confirm and continue" and "save" buttons are greyed out and not clickable. The system is not allowing us to enter and save the weight of 16.6kg.

Any ideas?

Support is just sending us in circles, telling us the box must weight less than 23kg (it does) and must have heavy package labels if greater than 15kg (it will)!

My product size: 249*21*18cm, weight: 19kg

It belongs to heavy and bulky goods

I was able to create shipment plans normally before, but now the system reports an error: This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product.

What is the reason for this, I contacted the seller support team has been half a month, has not been resolved.