New Account - Open Orders and No seller support option

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Seller_JvqqhzV7wD01u

New Account - Open Orders and No seller support option

I am a new seller on Amazon.com marketplace. Opened my account last month after which I sent a small shipment of 27 units. Now all the 27 units has been sold but it shows as open orders from more than 2 weeks now. Tried to contact seller support but getting no option to contact them. As soon as I click on "call me now" Button on Account health page my page goes blank and I'm not able to contact seller team. Can someone help me here? Surely something off with my account as 27 open orders from more than 2 weeks and not able to contact seller support.

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4 replies
Tags:FBA, Fulfilment Centre
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4 replies
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Jameson_Amazon

Welcome to the Seller Forums, @Seller_JvqqhzV7wD01u!

Just quickly confirming, are these 27 orders currently in pending status? Please note that orders may be listed as pending for the following common reasons:

  • Amazon has been unable to obtain authorization for the buyer's credit card.
  • The buyer selected convenience store payment but hasn't completed the payment.
  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
  • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
  • For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.

You can read more about pending orders in this help page.

Additionally, have you tried opening a case with Seller Support via the Get Help page? If you haven't done so already, please try following the steps on that page to contact Seller Support.

If you continue to run into any issues, please let me know!

All the best,

Jameson

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