Hi All

My account has been deactivated few months ago since then i am still trying to get it activated but not getting through it. Initially it was blocked due to ID verification. I have sent all related documents included bills, licence and also done live face and id verification. The lady told me you will get email within 72 hours but its been 2 weeks didn't get email and still its deactivated. Can anybody help me out of this please.

Thank you

Hi,

I need some advice.

I have a separate Amazon USA account where I was selling wholesale products. This USA Amazon account was deactivated as Amazon asked for receipts to prove authenticity of a product I was selling. I was unable to prove to Amazon satisfaction so the account was deactivated.

I also manage an Amazon account here in the UK for another supplier (I provide this service via a limited company here in the UK via "consultancy services"). This account I manage was deactivated this week (with no warning) due to Amazon seeing it as "related" - due to me being the primary user on the account (but not a beneficiary).

There are several options for appeal and I wanted to check the correct option to choose please.

I am thinking the correct options to choose in this particular situation are as follows. The supplier I represent would be lodging the appeal:

Please read all the answer options and choose the most applicable one.

- I recognise the other account but it does not belong to me

Select one of the appropriate reasons listed below to substantiate your claim.

- Other

Amazon then says the following:

Provide us with supporting information to substantiate your claim. Include the following:

1. Signed affidavit explaining who owns the other account and their relationship to you. Specify what roles/access they have or have had in the past in relation to your Amazon account. The affidavit must be either notarised or signed in the presence of a lawyer, commissioner for oaths, justice of the peace or other legal professional included on an applicable register of legal professionals that can be accessed online. Provide information on how to access the register and the legal professional’s bar number (or similar).

2. Any official documentation to support your claim, such as a bank statement (in case you made a payment to the person who owns the other account).

If you cannot provide all of these documents, explain why in a separate document and upload below.

I was thinking of telling the supplier to draft a letter and get it witnessed by a lawyer (quoting lawyers credentials):

We are aware of the other Amazon account. We have engaged the account holder of this other account to manage our Amazon account on a "consultancy basis". This consultant is the primary account holder on our Amazon account. This is the only link and we can show on a separate bank statement that we pay them for these professional services under a business agreement.

Will this be sufficient to appeal the deactivation or there is a better way?

Kind Regards

Subject: Assistance Needed for MSA-OUTLETS Account

Dear Seller Support Team,

My account under the name MSA 15 has been deactivated due to another account under the name MSA-OUTLETS. I created multiple accounts a long time ago, but I have forgotten the email associated with the MSA-OUTLETS account. I have contacted the Seller Performance team multiple times but have not received any information. There seems to be no other way to contact the seller support team. Please help.

Please provide me with the email or any other relevant information associated with the MSA-OUTLETS account so that I can easily identify it. I believe I may have created multiple accounts and have forgotten the associated email addresses. Kindly assist me in reactivating my MSA 15 account by providing the necessary details.

Thank you.