Returnless Refund FBM UK - automatic
I just got stung with 2 returnless refund this week from UK customers.
I have to set my preference , what would be the best setting? and what ‘ADD REASON’ do you select in Returnless Refund Policy?
One customer claims non delivery. We sent CRL48, postperson didn’t scan I assume. Ok, we bite the dust on this one.
Other customer claims wrong colour was sent. Refunded automatically. We ask customer to take photo so we can verify. If customer fails to produce photo, can I make a T Safe-claim?
0 replies
Seller_qZO3ZCjoBXEeL
I don’t believe you need to have anything set in returnless refunds if you don’t want to enable it. You do need to make sure your returns address setting is a valid UK address otherwise returns will be automatically returnless refunds.
Seller_7VbclcPFFRTnc
Just to double check that you actually want to offer a returnless refund , as far as I am aware, you cannot claim anything back for these so you just loose out and your items aren’t that cheap to warrant it
Seller_2Su3bcJXQR0sO
Yes, FBM orders. and on CO.UK. But my page gives me no option to disable RR
Seller_NoMNQDGnEW5Bx
How can you do a return on an item where it hasn’t been delivered?
Seller_2Su3bcJXQR0sO
I beg your pardon everyone. This order hasn’t been refunded. Just auto-authorised.
Sorry, for wasting your time. 
Seller_LKjg1QRrO36Yq
Does anyone know if it is possible to specify returnless refunds but only for low-value items?
I’ve had two auto returns this week for items that were less than the price of the Hermes return label. One was a ‘change of mind’ and one was a ‘not as described’.
If it was like the old days when a buyer had to request a refund from us first I would have offered them either a full or partial refund and told them to keep the item.
I could also have told them that for a change of mind, they will be responsible for the cost of the return postage.
I’ve already had one buyer complain because they weren’t happy that I didn’t (initially) refund the postage.
Had I been able to forewarn them, they presumably wouldn’t have wanted to post it back.
Posting back a slim lightweight £1.99 book with a £3.30 label is bonkers.
I haven’t touched the return settings yet as I’m paranoid I will mess it up but if anyone has found a way to stop the aut-return of (specifically) low-value items, it would be good to know. 
Seller_LKjg1QRrO36Yq
I had a quick poke around. It all seems as clear as mud…
It asks you to choose ‘reason for return’ but doesn’t explain why or what effect it will have.
I assume that if the buyer chooses a different reason, they will still have to return it for a refund?
There is a huge list of ‘reasons’ to choose from, most of which are completely irrelevant to BMVD categories…
Seller_SITNVuZK87zGK
The settings are easy to setup if you want to offer returnless refunds.
You select a price range, then one or more amazon categories (or leave blank for all categories) then return reason (or leave blank to select any return reason.
If a return is opened and it’s in the right price range, in one of your selected categories and is one of the selected return reasons, then the customer is automatically refunded.
You don’t have any involvement so you can’t choose to withhold postage costs or anything like that. I can’t offer any advice on if premium postage has been selected.
If any other return reason is selected that isn’t on your list, then the customer will be supplied a return label.
Seller_LKjg1QRrO36Yq
The list is so long I can only show parts of it in screenshots.
I’m really not sure what we are expected to choose or what the ramifications are for leaving them out.
Amazon help is pretty vague…
Seller_LKjg1QRrO36Yq
Another annoyance…from the help pages:
- How can I track all returnless refunds granted based on my rule settings?
All returnless refunds can be tracked in the Return reports.
S we have to download a report to see if any returnless refunds have been granted?
Another great ‘improvement’…
