GS1 EAN Barcodes not working for registered brand
Hello!
We are trying to list some simple books under the brand “The Life Tree” which we have trademarked and registered with brand registry.
Having purchased barcodes from GS1 directly over one week ago, we are still unable to use them due to this error:
“You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. If you believe you have reached this message in error, please contact Seller Support.”
Amazon seller support and brand registry support have been less than helpful, and keep asking us for the same details we have already given them multiple times.
The brand registered with the barcodes in GS1 is “The Life Tree” and the brand we are entering when listing the product is the same with the exact capitalisation.
Does anyone have any ideas how to resolve it?
Thanks!
Seller_64jziShTiTjOq
You can use an ISBN for a set of books. Obviously, different from any of the individual ones. However, a multi-volume ISBN is really intended for works that form a set, such as volumes of an encyclopaedia or a single work, such as a biography or history in several parts. Just bundling three unrelated titles as a pack is not the same. If you do it, you would have to have the multi-volume ISBN printed inside each of the single titles, as well as their own ISBNS, eg
ISBN for complete set of x volumes 9781234567890
ISBN for this volume 9780987654321
Contact Nielsen for advice on whether you can bundle in this way
For FBA, you will have to bundle the 3 volumes together (eg in shrinkwrap or polybag labelled with the set ISBN). FBA experts can advise more on that
0 replies
Seller_BS5lg2keRs2QO
Books would be listed with their ISBN and would not be branded.
Seller_64jziShTiTjOq
Books require ISBNs (International Standard Book Numbers) which are compatible with EANs but are only available from Nielsen, the UK ISBN Agency. Forget GS1/EAN barcodes and buy a block of ISBNs from Nielsen instead. They will then upload the details of your books to Amazon and you can add your stock to that listing
Seller_9Ne8Fls48s722
Thanks for both of your replies - appreciate it. I will obtain ISBNs for the books for sure.
This brings me onto another question. If I wanted to sell a pack of different books (in our case we will have a trio set of them), how would I go about listing them? Since it would be a pack of three different ISBN-labelled books, would we need a separate barcode (EAN or ISBN?) for the trio set to identify them in FBA?
