As a seller who has made over 15,000 product sales in just the past year, I’ve come to realize that sellers have no value in Amazon’s eyes. If you encounter an issue, there is no one to address your concerns directly. Principles like the rule of law, fairness, or even basic honesty seem irrelevant. I’m one of the thousands of sellers whose accounts were suspended on suspicion of selling counterfeit products. Despite months of effort, I haven’t been able to make any progress.

Throughout all my sales, I have never received a single complaint about counterfeit products, nor have I ever sold one. For the product in question, I provided all the necessary documents, including invoices, dates, sources, payment methods used during purchase, delivery details, and records of when and how the products were sent to Amazon's FBA warehouse. Despite presenting this evidence, my appeal has been repeatedly rejected with the same generic response.

I’ve faced issues on other platforms before, but they always requested any missing documents or information, and once I provided them, the problems were resolved. Since there was always a human counterpart on the other side, mutual communication made it possible to resolve the issue. However, with Amazon, I feel like I’m talking to a wall. It’s as though the evidence I’ve provided and my appeal carry no weight at all. I have never encountered such arbitrariness on any other platform.

Because I’m entirely confident in myself and the authenticity of my product, I decided to initiate a mediation process and, if unresolved, pursue legal action. But even my mediation request has gone unanswered for months. Despite having a significant amount of my money and products tied up with Amazon, it feels like an automatic rejection system is in place to avoid addressing the issue.

I genuinely want to ask other sellers: how do you continue trusting Amazon to grow your business? How do you invest thousands of dollars into such an unreliable system? You might think that I must have done something wrong, and therefore, this situation wouldn’t happen to you. But trust me, I thought the same. I believed I was operating completely within Amazon’s policies, following every rule, and that nothing like this could ever happen to me. But this belief was an illusion.

If you can share your experiences and contribute to this discussion, I’m sure it would help many sellers in similar situations. Thank you in advance.