We have been sellers on Amazon for over 10 years, and our experience in the past was exceptional. However, since returning to the platform, we have been deeply disheartened by the current state of Seller Central customer service.

For over a month, we have been dealing with an ongoing case 10629259682 that has yet to be resolved. This is just a newer case of another one which was not resolved. Despite providing all requested information promptly and in full, we have been repeatedly asked to resubmit the same details. Promises of resolution are made, but they are consistently followed by emails requesting the same information again. This suggests that customer concerns are not being read or properly addressed, which has resulted in significant delays and frustration.

When we attempt to seek support via chat, we are often disconnected mid-conversation, or the representatives appear to not read or understand our messages. This level of service is unacceptable, and it is evident that we are not alone in our dissatisfaction, as reflected in the numerous 1-star ratings for Seller Support from other sellers.

We are in the process of moving our brand to Amazon, with anticipated sales exceeding $1 million in the first year. However, the stress and inefficiency we are encountering in listing our products have led us to question whether Amazon is the right fit for our business.

We respectfully request the following:

Immediate escalation of our case to a senior representative or a member of the escalation team who can take ownership and resolve the issue.

A detailed explanation of the delays and mismanagement we have experienced.

Clear and effective communication moving forward to ensure that no further time is wasted.

Amazon has been a trusted platform for sellers for years, and we hope this experience is not indicative of a systemic decline in service quality. We urge you to address this matter with the seriousness it deserves and look forward to a swift resolution.

Good afternoon all,

Over the past week or so, we have had multiple orders for the same product being purchased. This doesn't sound suspicious until you take into account yesterday we had 4 claims for non delivery, all from the same ASIN, all saying 'i never got the product', even though tracking and co-ordinates and photos showing delivery has been made.

2 A-Z claims attempted to date now.

What also makes this obvious is the product they have purchased, is from ASIN - B08T1HR5CS, Amazon make over 30k+ sales per month @ £19 or so, we are on this ASIN selling for £22.50, multiple different sellers cheaper than us.

Secondly, the buyer uses the same threatening power phrases in broken English across all the orders in all communication.

Unfortunately as we know, common sense like this isn't Amazon's forte. I have contacted seller support who just say 'dispute the A-Z claim on each order', not understanding that this is a larger picture scale, not order by order.

I have reported the 4 separate orders via 'report abuse', but you can only report each individual order and not as a collective, which is paramount for Amazon to understand in this situation.

From what we can understand, this person will 'sell' the product on eBay, they will drop ship the product from Amazon, claim non delivery for a refund from Amazon, making a profit from the sale from eBay. This example product is being sold well under priced on eBay but i can imagine this is happening across multiple different sectors.

What do we do from here? We seem to be waiting here just for the next A-Z claim to come through, for us to dispute and probably lose, which encourages these fraudsters even more.

This could potentially have a repercussions regarding our account, we (as sellers) all seem to be telling Amazon right in front of their faces their platform and policies is built for fraud, and no where have they created an area where we can report this on a bulk basis for them to investigate.

Any advice on the matter would be appreciated, thank you.

@Seller_hnDMgUKxMh1V4 @Seller_TSXM2A5nxWSuH @Seller_gAhPNiLrkfTcr@Seller_Huz6FT08OxHAR@Seller_iTgjdgiRqiPsn @Seller_XUNeUuvrQDpgP

I am having an issue, with another seller sending out intellectual property infringements, when they do NOT own or have exclusive rights, just to stop me and other sellers selling a popular product.

I buy a lot of my products from BGC which is a greetings card company, its a wholesaler, with depots all over UK, this particular product, is actually manufactured by BGC, but the other seller has listed it as A & D, which is incorrect but the product is the same, so doing as Amazon prefer us to do, I listed on that listing rather than create a new listing with an identical product.

I sold some straight away as it is a popular product, but then they sent the IPI, and had me removed from their listing, so I found another listing of same product and they have sent a copyright infringement, My product is not copyright.

I sent in invoice and photos of stock to show Amazon, and they say is the other seller has it listed as A & D, and that was done first, so the brand name must be A & D and I need to ask the other seller for a letter of authority to sell their product...

ITS NOT THEIR PRODUCT !!!!

they are just doing this to stop any other seller, sell a popular product.

Vent Over xx