Relentless delays on VAT refund for VAT on fees from Luxumbourg "technical issues "
Like many people I am a VAT exempt seller who has tried to reclaim the VAT previously wrongly charged on selling fees ( billed from Luxembourg prior to this August ). All seemed well , with them accepting my status and documents requested (utr letter ). I was told to wait until September the 16th to claim my refund .When I did so , I was told there were "technical problems" , and I should request again in a week . Which I did , and received an identical email , extending the period again ,..and again ... Now this ( third ) time the period is three weeks before I should ask again ... It seems like someone is having a Kafkaesque joke and that there will always be an identical reply , extending the period for ever ( the emails are always identical ) Is this happening to anyone else ? Or have I just gone mad ?
28 replies
Seller_4f6NdCP7VVTrC
Yes, I've had exactly this too! It's really frustrating as I started my claim at the beginning of July.
I was told this week that it was to do with complexities of the transition from 'Amazon Services Europe' to 'Amazon EU' that was preventing them from processing these requests currently. I don't really understand though, they've been processing these refunds for a couple of years now, how was this not considered previously? I just feel like I'm getting fobbed off!
Seller_cSCBpW1aDv8Td
Hi,
Yes i have had the exact same problem with being fobbed off with the same reason, 3 months now. Quick enough to take it from you but not to return it?? I have now escalated it to the powers to be and see what happens now but not holding my breath. Totally out of order.
Just stalling tactics so they can gain more interest on our money. Just like the 2 weekly payouts now.
Seller_LLaLCTCjmA2Ot
Has been put back from October 1 to the middle of October now 1 November, highly frustrating
Seller_IMHoI3Y8wRQb7
Just had my post 1st November reply - now delayed again , but now apparantly indefinately with no date given to re-apply . Anyone else ?
Seller_nex6aLZ9HPynF
I've just come here to say I have chased this morning and see your reply which is not what I want to read.
Grhhhh
Seller_hOZNPw7G8FIjl
I've just reapplied for the 8th time (I started applying in July). No response yet ... if they say it is indefinite I will try the MD's office. They manage to produce monthly VAT invoices so I cannot understand what the issue is.
Seller_hOZNPw7G8FIjl
I received a message just now saying they can only refund for the last 4 years due to Statute of Legislation. They gave me a time period which they are going to refund and I had to confirm this. So now I am just waiting
Seller_cSCBpW1aDv8Td
Hi,
Anybody had any joy from Amazon yet with there refunds as it has now passed 1 Nov?
Seller_nex6aLZ9HPynF
Chased up again yesterday, and possibly some good news?
"Dear Selling Partner,
Thank you for contacting Selling Partner Support Executive Escalation Department.
We have escalated your VAT refund request on selling fees to the respective team. The VAT refund team will continue the communication with you under this case.
Please note that this team can take up to 10 business days to finish processing your refund. This time is needed as refunds need to go through different stages of approval.
If you still need assistance after these 10 days , please reach out to us on a new email mentioning this CASE ID."
Fingers crossed it is 10 days, not 100
