The customer purchased a different item but left a negative review for another item.
Today has been quite an unlucky day for me. A customer left a negative review, and what's worse, I can't find the customer with that name. Even Amazon support couldn't locate them. All I want to do is reach out to them to either send a replacement or find a resolution. This 1-star review has almost halted my sales since yesterday. Has anyone else experienced this? If so, how did you handle it?
3 replies
Seller_2azHBWt7FzGTG
@Seller_YlJh9RMZCO9YqI have experienced this also in the form of customers who have never even purchased our items. The person left a review stating that our badge reel, which had an animal graphic, on it was in the wrong category.
It was in the wrong category because Amazon had moved it from it's correct category and moved it to pet supplies.
I contacted support and even an account manager who told me there was nothing that could be done about it. The account manager only offered to move it back to the correct category but said too bad about the negative review. Killed the product and it didn't sell after that.
The only thing you can do is to delete the listing and make a new one. Start fresh.
SEAmod
Hello @Seller_YlJh9RMZCO9Yq
If you would post back here with the ASIN that has been impacted, I can take a look for you.
Susan
Seller_YlJh9RMZCO9Yq
Hello, this is my ASIN: B0CZ7JL4GM, it has only 1 negative review
