Invoice by Amazon Order ODR defect with A-Z claim

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Seller_p940Jehgj1NWn

Invoice by Amazon Order ODR defect with A-Z claim

IBA when not received by customers, sellers do not have provision to process the refund from the seller central. This causes A-Z claims and ODR defects. This is totally unfair from Amazon part and even the appeals to get ODR removed is denied by untrained staff looking at the appeals. @Simon_Amazon please help remove the ODR for order# 205-9774321-5968342.

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Tags:A to Z Claims
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Sarah_Amzn

Hello @Seller_p940Jehgj1NWn,

I'm Sarah with Amazon.

The ODR should have been removed.

Can you please check and confirm?

Kind regards,

Sarah.

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