EBay take on Fraud returns
The following message has come this morning from Ebay and on sellers dashboards
I wonder when Amazon will tackle the fraud returns and claim. This is start
How about it Mods asking your bosses to do the same
@Julia_Amazon @Simon_Amazon @Winston_Amazon @Sakura_Amazon_
The eBAY MESSAGE 1-10-24 to sellers
Better protection against fraudulent returns:
We’re dedicating additional customer support to address fraudulent returns more effectively, ensuring faster and simpler resolutions. You’ll also get more credits for the cost of postage if a buyer falsely claims that an item is not as described
At eBay, we are dedicated to ensuring a fair and equitable marketplace for all business sellers. To achieve this, we monitor trading activities, and we’ll continuously help business sellers using a private account to transition to a business account, or restrict selling activity as necessary. In addition, we’ve reduced the number of free listings available to private sellers
39 replies
Seller_QuM1AZgzfU9x4
They're just words meant to soften the blow of private sellers having no fees. Be careful what you wish for.....
Seller_tpihSqWM3kGkR
Nothing great about about ebay these days. Swamped by mega listers and you have to pay extortianate promotional fees to get your product noticed.
Seller_ae51e0CJoHqCX
Ebay did the damage years ago with its sponsorship and screwing over businesses.
The new policy is really aimed at non businesses by giving free listings etc to stimulate growth. The returns part is purely motivated by trying to soften the blow. It is of no use to businesses that sell bespoke products for example as these are exempt from the returns policy anyway.
I agree that Amazon does need to look at how it treats its sellers though with the rubbish seller support and the complete disregard it has for its sellers especially when it comes to returns and claims.
I am sure that Amazon are now reviewing relationships with sellers as they can visibly see the uphill battle Ebay has with trying to attract not only business sellers back but also realise they need the businesses to help them do this.
Seller_ae51e0CJoHqCX
Just had a look at the email as i received this myself.
You can see what is going on here?
Ebay are not giving businesses anything. In fact they are screwing the businesses more. they say it in their email what their intention is to do.
Free lsitings is only for private sellers who they hope are buyers (they state this is happening in Germany), these buyers will increase the exposure thus increase the advertising spend on the sponsorship and drive more revenue from the sponsorship than they do on listing the adverts in the first place.
It just means that there will be more competition for businesses to sponsor and is just a way of increasing fees. Sadly this will not make searches for quality and relevant products in Ebay easier to find, it will make it even harder.
It is about time marketplaces listened and understood its clients to serve their needs.
Seller_iwDZC5h1MCUbw
eBay have always been great when it comes to buyer fraud, we are top rated on eBay. Any issues we request a call back. An eBay agent calls you and you can clearly communicate the problem. Wrong items, broken items, empty boxes, item not received claims are always dealt using a common-sense approach. 100% backing so far from eBay.
Amazon well we all know how that is, they sure like to be different !
Seller_EkGoiphKgUnUI
I have less than 1% returns rate on Ebay, as all of my listings are correct, with accurate photos and descriptions. There are so many avoidable issues with listing problems on Amazon which if they had common sense, they would just correct the faults without pasting the usual template refusal. Its funny how recently theyve arbitrarily changed a bunch of listing categories after flatly denying that they can do it without the brand. Also strange how all the faulty listings I have are still faulty. They didnt fix any broken ones at all.
With Amazon, theres usually at least one Switcheroo for each batch of recalled returns, and most of them are so obvious that the FC who received them could have easily identified it. If theres ever been an issue with shipping, or with the odd bad customer, the support team have at Ebay had my back.
I can ship internationally with no fuss or hassle for me through Ebay GSP too. It makes sense to at least sell a bit as a private seller on Ebay, since for the small amount of effort it takes to do a post run in the morning, youre saving money on Amazon's fees, I believe the highest of any marketplace, you spend less in shipping than Amazon charges in "fulfilment".... Add some extra profit to your business and sign up today, if you have not already.
Seller_ciCPlj8jygtdi
Amazon will never implement anything to help us with buyer fraud. They don't care, as long as the money keeps rolling in, they will keep refunding buyers, without taking any action, even if they return an empty box. Their business model is do everything to please the customer at the expense of all sellers and everyone employed by Amazon. They don't care if we go bust due to unfair returns, as there are plenty more sellers to treat like crap.
Seller_PU8ypkNZEJU9p
eBay have always been really good for buyer returns with protecting sellers. If the buyer claims the item is faulty eBay will give you the choice of what label to purchase and you buy the label for the buyer. When the item is returned to you you then have 3 Days to inspect it and refund them, if there's an issue eBay are really good at sorting it out.
I had an issue with a £950 item recently where the buyer claimed it arrived damage (Which to be fair it did) the buyer sent it back but on the way back there was further damage, I spoke to eBay to say that there was further damage, and that the repairs will cost around £100 more than initially quoted and they just refunded me the full £950. Customer Service a eBay too you always speak to a real person and its a case by case assistance there's hardly ever any computer generated responses.
Seller_OD408ZNiEUfUp
well I have to say ebay protects sellers better than Amazon and is about 5% cheaper in selling costs. Example, buyer sent a photo a damaged item, claiming it was damaged by the courier. The bag was torn badly and the contents appears to be chewed. We got a photo from the courier showing the item was totally intact when it was delivered. We supplied all this to ebay and they have told us we do not have to refund this person at all.
If this had been Amazon, they would have demanded we refund at least 50% then buyer would open A-Z case for other 50% and Amazon would find in favour of the buyer and refund from our refunds the other 50%. is that not fact?
Also show ebay valid tracking, showing item delivered and they find for the seller. If the same with Amazon even if you have photo, and gps proof, they always find for the buyer.
So yes, ebay has its' faults but it does protect sellers far better than Amazon in cases of fraud.
Seller_gpqqZ5FYuNK50
Believe it when I see it. 1 in 15 items I sell on ebay are scam returns it’s ridiculous
