Amazon started Account Reserve Level on our account on 2nd August. Amazon now holds £10,000 which will not be paid out until 16 Sept and then another 5 days to get to my bank, that is 3 weeks with no money. We were taking out £4 to 5,000 a week before this. Throughout 4.5 weeks of August we could only have about £9,000 of our money this is causing huge problems with having to pay suppliers, staff and rent and pay for stock for the most important Christmas season. We are a really hard working long time seller on Amazon, with no AtoZ claims, No Chargebacks and "Good" Account Health and Amazon is going to bankrupt a good seller.

This is so unfair not being able to get our hard earned money for over 3 weeks, We will have had another £15,000 to £25,000 of sales so that will be about £25 to 35,000 of our money held by Amazon.

I have sent tickets, I have had phoned Amazon support, I get told that the money is only held for 7 days after the estimated delivery date. Does that mean the Delivery date is when the parcel is scanned, or the moving Amazon estimated delivery date?

I have asked for reports to show which orders are in the £10,000 on 16 Sept, there are no reports. Where is the report showing what orders we have been paid over to us in the £9,000 we actually did get in paid in August. Where is the report showing what orders the money is be held against? Amazon isn't helping us and the Forums is showing that.

Please can someone help before it is too late.

Hi all

I really need some help here.

Amazon are holding all of my money in "Account Level Reserve" and has been doing so for almost 9 months, Now 100% of my earnings are in amazon account level reserve, my account is ok, health is good, each and everything is good but still I am facing this issue. Now I don't even have money to order more inventory my items are going out of stock still amazon has not given any response. Upon opening different tickets and calls with Amazon still I don't got any response from the support, All the bots are sitting on support and giving same cope paste response everytime.

See the below for context

- I am not a new seller

- Account health is all good

I cannot think why this could be happening.

Hi

I have seen so many posts about Amazon holding large amount of money in account level reserve. Now all my money is stuck in that reserve. I don't understand because I have paid all the Amazon expenses, yet they are still holding 97% of my money. I need it to pay suppliers and taxes otherwise my business will fail.

How can I resolve this? It's so sad.

Thank you