Hi @Simon_Amazon @Sakura_Amazon_ @Spencer_Amazon

I know you and your team provide excellent support on the forum.

I am wondering if you could kindly help us with our verification case.

It seems the team is under a lot of pressure, but unfortunately, we will incur business challenges without the normal functioning of our operations returning soon.

We would welcome any assistance you can provide to us. I have shared my most recent correspondence with AUK below and welcome any support you can offer.

Kind regards,

Gemma

__________________________________

Hello Amazon Team

Sadly, we still do not have an update on our KYC verification and this has now become a business critical event.

Our account verification was triggered & responded to on 19th March 2024, today is April 17th 2024. It has been 29 days / 20 business days. This is now double the 10 working days as a maximum processing timeframe:

....."This validation can take up to 24 hours, and might take up to 10 working days in some cases. During this time, your Identity Information cannot be edited."...

I am very sorry to trouble you all, but could I kindly call on your support to help conclude these KYC checks which are having a damaging effect on our business. This verification round has taken much longer than every other verification round we have been through over our 10+ year trading partnership.

As per the Amazon Services Europe Business Solutions Agreement, a copy of which is attached for your records, these checks should not be a hindrance - however we have lost almost a month of trading time on the AUK marketplace while these checks are undertaken.

Please can this case be escalated to the managers of the internal team to complete this account review as a matter of priority today.

We would love to get this resolved as quickly as possible. You can contact me, Gemma (Content removed by moderator), personally anytime on my direct business number xxxxxxxxxxx.

I would also welcome the opportunity to come to your offices in London for a face to face meeting, if it would expedite the verification process.

We appreciate your efforts in helping us, and welcome our checks being completed in the next 24 hours.

I look forward to hearing from you.

Kind regards

Gemma (Removed by Moderator)

Founder & CEO of Superfood Market

Hello,

@Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr

I'm really looking for any help at all regarding our account. We have been going through the KYC process over a period of time and providing Amazon with all the documentation as they request it.

Last Monday, the account was suspended without any notification. The verification team are still requesting documents so it is still undergoing verification as far as we are aware but our selling privileges are gone and we are losing a significant amount of revenue by not being able to sell at all.

The impact this has on our small business is huge, and we are at risk of having to let go of staff if we remain without our selling privileges.

Please is anyone able to help us at all? I totally understand the need for KYC processes and am continuing to provide all the information and documents requested of me, but not being able to sell product in the meantime is extremely damaging.

Many thanks

hello

hope you are doing good, i had issue regading kyc verification, two times i submited the primary contact details but failed the reason is as per verification team, place of birth and country of birth are same. Hence please provide the required information to us for account verification. i was born in pakistan, holding Pakistani passport and live in UK. In passport my place of Birth is Pakistan but system not accepting is, really frustrated due to amazon system even they are not allowed me to unlocked documents tab. anybody help, @Seller_yk3kzHpjMMa4B@Seller_VJ4XoAkjDpjPH@Seller_Huz6FT08OxHAR@Seller_fgtTzyHQfOM1x @Seller_TSXM2A5nxWSuH @Seller_DNQGSsdC7DccM