Time to reply to customer email
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Seller_SnNztJIII3ZP5

Time to reply to customer email

Has Amazon removed the time for response to an email from the customer metric ?

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Seller_ZJhFeE3tNKzfh
In reply to: Seller_SnNztJIII3ZP5’s post

from memory that metric was never one that actually counted towards anything, it was just there more as an awareness thing.

I believe various policy pages still state you should respond to messages in 48 hours, but I think he countdown clock on messages themselves states 24 hours as a countdown.

So as usual, another crystal clear amazon system.

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Winston_Amazon
In reply to: Seller_SnNztJIII3ZP5’s post

Hello @Seller_SnNztJIII3ZP5,

I would suggest that you try to respond to Sellers within 48 hours for best practice.

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