I fulfil my orders FBM and I have a high percentage of orders in Europe, it is already extremely difficult to fulfil these orders due to Brexit, IOSS and customs errors. When booking deliveries the delivery companies require me to provide the customer’s email address. In this day and age everyone communicates via email, it is even the preferred method of communication for Amazon. Amazon does not provide the customer’s email address to sellers, this is causing a lot of problems with fulfilling orders as the delivery companies need this to communicate when the order will be delivered to the customer. I have now noticed that many companies are now providing a PIN number that the customer is required to provide the delivery driver to complete the delivery. The PIN is provided via email, this means without the customer email the delivery can’t be completed. I usually provide my own email address and then communicate the information to the customer however many customer’s don’t check their Amazon messages, others don’t like opening attachments and others don’t even receive the messages at all.
With Amazon’s outdated feedback and A-Z claim policies, the unfair pricing policy and the detrimental and damaging EDD +7 account reserve policy it’s already extremely difficult to survive on this platform. Amazon already provide customer telephone numbers so why not provide the email as well? It is now vital information in these times, it always feels like Amazon want to make life difficult for us sellers. No doubt if a customer’s order is returned or a negative feedback or claim is placed by the buyer because they did not have the PIN number Amazon won’t say okay it’s not your fault, what they’ll do is smash the seller’s ODR and penalise the seller. Providing the email address is such a small thing but makes a massive difference to the seller. Here is an example of the communication from SEUR the Spanish delivery service:
@Seller_DNQGSsdC7DccM
@Seller_mIRnuhdx7l5sN
@Seller_TSXM2A5nxWSuH
