BUYER demands refund (without returning)
hi
a buyer states only part of an order arrived; she demanded a refund without returning the part order.
i stated the return is free and you can just pop into any local store.
she refusing to do so, and just wants a full refund without proof of lost contents etc. she also wants me to send her extra items without paying for them
she has called my wife a liar as we packed the complete order correctly as ordered by the customer.
i stated i would refund on return, and could send the order again.
so should i part refund her and move on or contact Amazon seller support, the cost is only 6 pounds to me.
thank you
Seller_DROodOAYHftnc
Yes, it is always best to quote Amazon policy, so they don’t think it is just you being awkward.
26 replies
Seller_qZO3ZCjoBXEeL
Did you send the item tracked and upload tracking with the shipment? If the customer raises an item not received you’ll lose automatically on a claim.
Seller_7XKkvpKqKRaqK
make sure you insist on return n your messages so you cover yourself for a to z as just had one and cause i put please request a return in first message amazon funded it. i should add i buy my shipping though amazon
Seller_IcGtGTuwjEcXw
granted, she accepts the order has arrived. it`s not as if i am refusing to refund.
i purchased my shipping via Amazon. i asked to return and stated it free to do so. she refusing to return
Seller_qZO3ZCjoBXEeL
Then hold your ground and confirm that it is Amazon policy to refund once the item has been returned.
Seller_IcGtGTuwjEcXw
thank you, that`s a good point. i will contact the lady again with that point.
Seller_DROodOAYHftnc
Yes, it is always best to quote Amazon policy, so they don’t think it is just you being awkward.
Seller_IcGtGTuwjEcXw
a big thank you for taking time to help me, its nice to know theres still some good people in life
Seller_XrsxyuONn8r2w
I have had claims made for non delivery although I have provided Amazon messages where the customer has admitted having the item and the refund and I can go and ‘fu** myself’!
they still upheld the claim and issued the refund!
So, her accepting she received the orders means nothing to Amazon sadly.
Seller_voW9gFQs6cI1A
then you should notify the police and take them to court
Seller_a8eWx2pfTXiWY
There appears to be a surge in parts missing claims, I have had 3 this week, my items are factory sealed, so automatically ask them to return so I can report to manufacturer, response is can’t return as built item, I just stick to return for refund
Seller_WxKz42P5JWk2Z
how interesting - this has just happened to me today, buyer claims parts missing and wants full refund. Once again, its us Sellers getting scammed.
Seller_gXhWKJ06yF3yd
i wonder if you bought an item from amazon themselves, rec’d it and said you didn’t, would they automatically refund you?
i bet they wouldn’t if it’s been scanned or put through your letterbox.
