Listing a new product
Hi,
I am trying to create a new listing for one of my products, this is a new line which has never been sold previously, however I get this error message when trying to “save and finish”. Amazon help is suggesting it is conflicting with another product with the catalogue and I need to list this product then suggest changes to the catalogue, not sure if they understand how backwards that logic is as I am unable to complete the listing. Any help would be much appreciated. Just for arguments sake I even tried to list under a generic brand but had no luck that way either.
Thanks
Seller_77IcbQKVGdZo0
You would have to set the title to be the same as the one it expects to be then try to update it or get seller support to update the listing once it is in your catalogue.
If you use the automated tool to change a product once it is in your catalogue. Try typing Change Product into the search box. This sometimes allows changes to be done to the product without seller support being involved.
0 replies
Seller_y68hzMp3ls1L8
GS1, we have provided Amazon with the certificates which show our prefix as well
Seller_77IcbQKVGdZo0
Someone has used the barcode before to create a listing.
Perhaps GS1 has recycled the barcode or more likely another seller has just used a random barcode to list an item.
You may get some luck by going to seller support and asking if they can create another listing for the same barcode.
Seller_y68hzMp3ls1L8
also slightly off topic but why is the issue surrounding the brand name and not the actual product ID if the conflict is with the barcode?