Hello,
I am facing a persistent issue with my **brand approval request for Elizabeth Arden** under **Case ID: 10863455822**. My application keeps getting rejected with the same response:
*"You have provided an invoice with 4 units. You must provide an invoice reflecting at least 10 units of Elizabeth Arden products."*
However, I have **already explained multiple times** that the product I purchased consists of **individual units**, but the supplier has **bundled them in packs of 3 for easier handling and shipping**. The invoice reflects **4 packs (4 x 3 = 12 units in total)**, which meets the requirement of purchasing at least **10 units**, yet my application continues to be rejected.
To clarify:
- The product is **normally sold as single units**, not as a pack of 3.
- The supplier packaged them this way for logistical reasons, but **each unit is individually boxed and meant to be sold separately**.
- I have provided a **valid invoice from an authorized distributor**.
- I have submitted **supporting documents**, including **product images, delivery confirmations, and invoice details**.
- Despite my efforts, my explanations are **being ignored, and I keep receiving the same automated rejection response**.
I cannot proceed with additional purchases without **securing brand approval first**, and this issue is causing unnecessary delays. I kindly ask for **a proper review of my case** instead of another automated response.
Has anyone else faced a similar issue? How did you resolve it? Any guidance would be greatly appreciated.
@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH
Thank you.
